Available to hire
I am a resilient retail and communications specialist with over a decade of frontline experience across customer service, sales, broadcasting and data operations. I am multilingual, adaptable and culturally intuitive, with a proven ability to engage customers, collaborate with teams and manage records accurately.
I thrive in fast-paced environments, delivering professionalism and empathy even under pressure. I aim to bring precision, integrity and service excellence to roles focused on people and performance.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Xhosa
Advanced
English
Advanced
Work Experience
Collections Consultant (Sales, Digital & Customer Care) at DMC Debt Management - East London
August 1, 2024 - October 24, 2025Handled customer queries & accounts across phone, digital and internal systems; Maintained service professionalism while meeting monthly KPIs; Documented interactions accurately using company platforms; Resolved payment issues and guided clients through account updates.
Customer Service Consultant | Ovo UK Campaign at Synergy - KwaZulu Natal
August 1, 2020 - October 24, 2025Supported UK customers on billing and service-related inquiries; Delivered campaign-aligned service with clear communication; Logged calls, resolutions and notes for quality tracking.
Intern: News Department at Mdantsane FM- East London
January 1, 2018 - October 24, 2025Compiled and read news bulletins for on-air delivery; Mentored new interns and served briefly as Head of News; Managed editorial schedules and fast checking processes.
Retail Assistant | Multiple Roles at Edcon (Jet & Edgars Stores) - King Williams Town
February 1, 2012 - October 24, 2025Worked across floor, tills, cellphones, canvassing and stockroom functions; Assisted customers with product selection and payment processes; Supported visual merchandising and seasonal promotions; Managed inventory flow and back of house tasks.
Exam Assistant (Data Capturer) at Department of Education - King Williams Town ( Bundy Park)
September 1, 2010 - October 24, 2025Captured and verified examination data under tight deadlines; Supported administrative team during exam season; Maintained confidential education records.
Retail Assistant | Multiple Roles at Edcon (Jet & Edgars Stores) - King Williams Town
November 1, 2009 - October 24, 2025Worked across floor, tills, cellphones, canvassing and stockroom functions; Assisted customers with product selection and payment processes; Supported visual merchandising and seasonal promotions; Managed inventory flow and back of house tasks.
Exam Assistant (Data Capturer) at Department of Education - King Williams Town ( Bundy Park)
October 1, 2009 - October 24, 2025Captured and verified examination data under tight deadlines; Supported administrative team during exam season; Maintained confidential education records.
Commuter Interviewer at Metrorail - East London
July 1, 2008 - October 24, 2025Conducted transit feedback surveys with commuters; Submitted daily reports summarizing insights and trends.
News Reader at Walter Sisulu Campus Radio - East London
December 31, 2007 - October 24, 2025Delivered scripted news on-air to campus listeners; Edited and prepared content under broadcast guidelines.
Education
National Diploma in Journalism at Walter Sisulu University - East London
January 1, 2013 - December 31, 2017National Certificate in Versatile Broadcasting at National Certificate in Versatile Broadcasting
January 1, 2006 - January 1, 2006Peer Helper Program at Walter Sisulu University
January 1, 2013 - October 24, 2025Qualifications
Industry Experience
Education, Retail, Media & Entertainment, Telecommunications, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Presenter
We have the best presenter experts on Twine. Hire a presenter in East London today.