I am a resilient retail and communications specialist with over a decade of frontline experience across customer service, sales, broadcasting and data operations. I am multilingual, adaptable and culturally intuitive, with a proven ability to engage customers, collaborate with teams and manage records accurately. I thrive in fast-paced environments, delivering professionalism and empathy even under pressure. I aim to bring precision, integrity and service excellence to roles focused on people and performance.

Luzuko Puti

I am a resilient retail and communications specialist with over a decade of frontline experience across customer service, sales, broadcasting and data operations. I am multilingual, adaptable and culturally intuitive, with a proven ability to engage customers, collaborate with teams and manage records accurately. I thrive in fast-paced environments, delivering professionalism and empathy even under pressure. I aim to bring precision, integrity and service excellence to roles focused on people and performance.

Available to hire

I am a resilient retail and communications specialist with over a decade of frontline experience across customer service, sales, broadcasting and data operations. I am multilingual, adaptable and culturally intuitive, with a proven ability to engage customers, collaborate with teams and manage records accurately.

I thrive in fast-paced environments, delivering professionalism and empathy even under pressure. I aim to bring precision, integrity and service excellence to roles focused on people and performance.

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Language

Xhosa
Advanced
English
Advanced

Work Experience

Collections Consultant (Sales, Digital & Customer Care) at DMC Debt Management - East London
August 1, 2024 - October 24, 2025
Handled customer queries & accounts across phone, digital and internal systems; Maintained service professionalism while meeting monthly KPIs; Documented interactions accurately using company platforms; Resolved payment issues and guided clients through account updates.
Customer Service Consultant | Ovo UK Campaign at Synergy - KwaZulu Natal
August 1, 2020 - October 24, 2025
Supported UK customers on billing and service-related inquiries; Delivered campaign-aligned service with clear communication; Logged calls, resolutions and notes for quality tracking.
Intern: News Department at Mdantsane FM- East London
January 1, 2018 - October 24, 2025
Compiled and read news bulletins for on-air delivery; Mentored new interns and served briefly as Head of News; Managed editorial schedules and fast checking processes.
Retail Assistant | Multiple Roles at Edcon (Jet & Edgars Stores) - King Williams Town
February 1, 2012 - October 24, 2025
Worked across floor, tills, cellphones, canvassing and stockroom functions; Assisted customers with product selection and payment processes; Supported visual merchandising and seasonal promotions; Managed inventory flow and back of house tasks.
Exam Assistant (Data Capturer) at Department of Education - King Williams Town ( Bundy Park)
September 1, 2010 - October 24, 2025
Captured and verified examination data under tight deadlines; Supported administrative team during exam season; Maintained confidential education records.
Retail Assistant | Multiple Roles at Edcon (Jet & Edgars Stores) - King Williams Town
November 1, 2009 - October 24, 2025
Worked across floor, tills, cellphones, canvassing and stockroom functions; Assisted customers with product selection and payment processes; Supported visual merchandising and seasonal promotions; Managed inventory flow and back of house tasks.
Exam Assistant (Data Capturer) at Department of Education - King Williams Town ( Bundy Park)
October 1, 2009 - October 24, 2025
Captured and verified examination data under tight deadlines; Supported administrative team during exam season; Maintained confidential education records.
Commuter Interviewer at Metrorail - East London
July 1, 2008 - October 24, 2025
Conducted transit feedback surveys with commuters; Submitted daily reports summarizing insights and trends.
News Reader at Walter Sisulu Campus Radio - East London
December 31, 2007 - October 24, 2025
Delivered scripted news on-air to campus listeners; Edited and prepared content under broadcast guidelines.

Education

National Diploma in Journalism at Walter Sisulu University - East London
January 1, 2013 - December 31, 2017
National Certificate in Versatile Broadcasting at National Certificate in Versatile Broadcasting
January 1, 2006 - January 1, 2006
Peer Helper Program at Walter Sisulu University
January 1, 2013 - October 24, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Media & Entertainment, Telecommunications, Professional Services