Zuzana Rei

Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and efficient order management. Coordinated dynamic workflows by prioritising tasks, managing payments, and communicating with kitchen staff to optimise service speed and accuracy. Thrive under pressure, adapting seamlessly to changing demand with a solution-oriented mindset. Communicated clearly and empathetically with diverse teams and customers, fostering trust in every interaction. Resolved customer inquiries and complaints with a solution-focused approach, converting challenges into positive experiences.

Managed end-to-end retail operations, including customer service, supplier coordination, and order processing for smooth store functioning. Organised and prioritised tasks in a fast-paced environment, handling inventory, stock replenishment, and team communication. Resolved customer inquiries and complaints with a solution-focused approach, converting challenges into positive experiences. Built strong relationships with suppliers, customers, and team members through proactive communication.