Customer-focused professional with experience in customer retention, call center leadership, hospitality, and digital branding. Skilled in managing high-volume client interactions, resolving customer concerns, handling sensitive information, and maintaining strong customer relationships in fast-paced environments. Proven ability to lead teams, multitask effectively, and deliver exceptional service across multiple industries. Also experienced in digital content strategy, client communications, project timelines, file organization, and creative revisions to ensure accurate and ready-for-delivery design assets.…

Abigail Emmons

Customer-focused professional with experience in customer retention, call center leadership, hospitality, and digital branding. Skilled in managing high-volume client interactions, resolving customer concerns, handling sensitive information, and maintaining strong customer relationships in fast-paced environments. Proven ability to lead teams, multitask effectively, and deliver exceptional service across multiple industries. Also experienced in digital content strategy, client communications, project timelines, file organization, and creative revisions to ensure accurate and ready-for-delivery design assets.…

Available to hire

Customer-focused professional with experience in customer retention, call center leadership, hospitality, and digital branding. Skilled in managing high-volume client interactions, resolving customer concerns, handling sensitive information, and maintaining strong customer relationships in fast-paced environments.

Proven ability to lead teams, multitask effectively, and deliver exceptional service across multiple industries. Also experienced in digital content strategy, client communications, project timelines, file organization, and creative revisions to ensure accurate and ready-for-delivery design assets.

See more

Skills

Experience Level

Branding
Expert
Logo
Expert
Brand Identity
Expert
CRM
Expert
Leadership
Expert
Social Media Design
Expert
Microsoft Office
Intermediate
Email Design
Intermediate
Infographic
Intermediate

Language

Work Experience

Customer Retention Specialist II at State Farm
January 1, 2023 - Present
Assisted customers with policy concerns and billing questions, supporting retention strategies. Resolved customer issues professionally and with empathy. Retained clients by identifying solutions tailored to customer needs. Handled sensitive customer information with confidentiality and accuracy. Maintained high-quality service standards in a fast-paced call center environment.
Brand & Logo Designer / Marketing & Digital Content Specialist (Owner)
January 1, 2023 - Present
Created custom brand identities, logos, and marketing materials; prepared polished design assets for client review, production handoff, and multi-format use. Developed digital content strategies to increase client engagement and brand visibility. Managed client communication, project timelines, file organization, and creative revisions to keep assets accurate, organized, and delivery-ready. Worked directly with clients to understand business goals and deliver creative solutions. Maintained strong client relationships through consistent communication and project management. Hands-on experience with Adobe Creative Suite, Microsoft Office, dielines, packaging files, print vendors, and print-ready files.
Call Center Lead at Verano
January 1, 2022 - January 1, 2023
Led call center operations supporting customers across 10 states. Managed sensitive customer and client information while ensuring compliance and accuracy. Assisted with escalated customer concerns and provided effective problem resolution. Monitored team performance and supported customer retention initiatives. Maintained strong communication between clients, team members, and management. Trained and guided team members on customer service procedures and best practices.
Lead Server / Bartender at Alpha Pizza Pasta Prime
January 1, 2018 - January 1, 2023
Delivered exceptional customer service in a high-volume, fast-paced restaurant environment. Managed customer orders, resolved guest concerns, and ensured positive dining experiences. Trained and supervised team members to maintain efficient operations. Handled cash transactions, multitasked, and managed time-sensitive responsibilities. Demonstrated strong communication and teamwork skills during peak hours while balancing multiple customer requests simultaneously.

Education

Add your educational history here.

Qualifications

Industry Experience

Retail, Financial Services, Travel & Hospitality, Media & Entertainment, Professional Services