I am an AI automation and CRM developer with three years of experience helping businesses respond faster, reduce missed leads, and save valuable time.
I am an AI automation and CRM developer with three years of experience helping businesses respond faster, reduce missed leads, and save valuable time. I enjoy finding the bottleneck in a team’s process and building practical AI agents, CRM workflows, and connected websites that solve it. My work has reduced lead response times from around four hours to about 90 seconds and enabled automated resolution for 87% of support tickets.
Designed a conversion-focused website for a plumbing business to turn website visitors into potential customers. The website highlights services, builds trust through professional presentation, and makes it easy for customers to call, request assistance, or start a conversation through the integrated chat widget. Key outcome: A smoother customer journey, easier access to services, and a stronger foundation for generating plumbing enquiries.
AI Knowledge Assistant Dashboard Outcome-focused description: Built an AI-powered knowledge assistant designed to help businesses find information faster, reduce manual document searching, and get reliable answers grounded in their internal documents. The dashboard centralizes document management and AI conversations, with source citations to help users verify answers and make informed decisions. Key outcome: Less time searching for information, faster access to business knowledge, and more efficient workflows.
Built AI agents and workflow automations, including an AI lead-scoring agent that reduced response time from approximately four hours to 90 seconds. Developed a RAG support assistant that resolved 87% of tickets in under 10 seconds and delivered 24/7 lead coverage with no missed enquiries.
Worked with HubSpot, Salesforce, Zoho, and GoHighLevel CRM platforms. Rebuilt a Zoho CRM to ensure no lead waited more than 48 hours, saving approximately five hours per week. Automated client reporting across 12 retainers, reducing reporting time from approximately five hours to five minutes.
Built CRM-connected websites using Next.js, React, and Tailwind CSS. Delivered websites scoring 98 on Lighthouse and increased online quote requests by 52% for a service business.
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