Site Reliability Engineer at Hydrolix

Manage 100+ Kubernetes clusters across multi-cloud environments (AWS, Azure, GCP, Linode) for enterprise customers. Built Pulumi component library (VPC, EKS, LKE, AKS, Grafana, CloudNativePG) and implemented an ArgoCD app-of-apps pattern to reduce onboarding time, eliminate drift, and standardize provisioning. Designed and maintained observability with Prometheus, Grafana, and PagerDuty integration; managed secrets with Vault, Azure Key Vault, and AWS Secrets Manager; built CI/CD pipelines with Azure Pipelines, Terraform, and Helm; led on-call rotations as incident commander and defined disaster-recovery procedures. Established SLIs/SLOs, enabled progressive delivery with blue/green and canary strategies, and implemented auto-rollback.

Site Reliability Engineer at Omilia

Managed infrastructure and application deployments across AWS and Azure. Maintained Elasticsearch clusters (Docker Swarm), CI/CD pipelines, and security scanning; automated tasks with AWS Lambda; centralized logging with Kafka and Loki; observability with Grafana and Prometheus. Served as incident commander for major incidents and conducted blameless post-mortems; defined SLI/SLOs for voice flow services and tuned alerts to reduce noise.

Senior DevOps Engineer (SRE) at Asurion

Led DevOps and SRE initiatives across multiple teams. Migrated Elasticsearch deployments across EC2, ECS, EKS, and OpenSearch Service; implemented APM with New Relic; codified serverless patterns with S3, SQS, API Gateway, and Lambda; standardized CI/CD with Jenkins, GitLab CI, GitHub Actions, Terraform, Ansible, and AWS CDK; deployed ArgoCD for GitOps; introduced feature flags and blue-green deployments, reducing change failure rate while maintaining velocity. Acted as on-call incident leader and defined SLI/SLOs with error budgets.