CRM & Digital Operations Specialist with experience in automation systems, lead generation, digital marketing, and business workflow optimization. Skilled in managing customer engagement platforms, marketing operations, and technology-driven business solutions that support organizational growth. Hands-on with CRM platforms and marketing execution across SEO/SEM, social media marketing, Google Ads, and automation (including WhatsApp automation and chatbot development). Also experienced in customer support and logistics/operations coordination, with a strong focus on timely execution and service quality.…

MOHAMMAD IQBAL ALI

CRM & Digital Operations Specialist with experience in automation systems, lead generation, digital marketing, and business workflow optimization. Skilled in managing customer engagement platforms, marketing operations, and technology-driven business solutions that support organizational growth. Hands-on with CRM platforms and marketing execution across SEO/SEM, social media marketing, Google Ads, and automation (including WhatsApp automation and chatbot development). Also experienced in customer support and logistics/operations coordination, with a strong focus on timely execution and service quality.…

Available to hire

CRM & Digital Operations Specialist with experience in automation systems, lead generation, digital marketing, and business workflow optimization. Skilled in managing customer engagement platforms, marketing operations, and technology-driven business solutions that support organizational growth.

Hands-on with CRM platforms and marketing execution across SEO/SEM, social media marketing, Google Ads, and automation (including WhatsApp automation and chatbot development). Also experienced in customer support and logistics/operations coordination, with a strong focus on timely execution and service quality.

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Skills

Experience Level

CRM
Expert
SEO
Expert
Google Ads
Expert
Leadership
Expert
HubSpot
Intermediate
AI Chatbot
Intermediate
HTML5
Intermediate
Web Design
Intermediate
CSS
Intermediate
WordPress
Intermediate
Email Marketing
Intermediate
Data Visualization
Intermediate
JavaScript
Intermediate
Shopify
Intermediate
Zapier
Intermediate
Power BI
Intermediate
ChatGPT
Intermediate
Data Science
Beginner
Tableau
Beginner
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Language

English
Advanced
Hindi
Advanced
Urdu
Beginner

Work Experience

Digital Marketing & Advertising Operations at Al Khalaf Industry Advertising Company (KSA)
January 1, 2026 - Present
Managed digital marketing campaigns and client promotions, including branding, advertising, and customer engagement operations. Coordinated online campaigns and operational workflows, supporting business growth through digital solutions and marketing strategies. Provided execution and operational support for marketing initiatives aligned with organizational goals.
Customer Support Associate at Tranzguard Group – Dubai International Airport (DXB)
January 1, 2025 - Present
Delivered customer support services in a high-volume international airport environment. Assisted passengers with inquiries, coordination, and service-related support. Handled issue resolution efficiently while maintaining service quality standards, working effectively in fast-paced operational settings requiring strong communication and teamwork.
Logistics & Cargo Operations Assistant / Team Leader at BigBasket (Iqbal Ali Fountain Head)
January 1, 2021 - January 1, 2023
Supported supermarket grocery supply operations and logistics workflows. Contributed to operational execution and coordination within the supply process, supporting timely order processing and service delivery.
Team Leader - Logistics & Cargo Operations Assistant at Blue Dart Express Limited
January 1, 2019 - January 1, 2021
Assisted in daily logistics operations and managed coordination for an operations team of 15+ staff. Coordinated order processing, dispatch workflows, and delivery operations to improve operational efficiency. Supported cargo handling, courier dispatch, and shipment coordination, including system updates, shipment tracking, and address verification tasks. Maintained documentation accuracy and ensured service quality in a fast-paced international airport environment.
Independent Digital Marketing Consultant (Part-Time Freelance)
January 1, 2018 - January 1, 2020
Managed digital marketing projects for clients across education, perfumes, and technology sectors. Delivered SEO, social media marketing, CRM support, and lead generation. Implemented WhatsApp automation and customer engagement solutions; supported small businesses with branding, website management, and digital growth strategies.

Education

Add your educational history here.

Qualifications

SSC (Secondary School Certificate)
January 1, 2018 - January 1, 2020
Computer Science focused Higher Secondary (foundational IT skills)
January 1, 2019 - January 1, 2021
Digital Marketing: SEO, SEM, SMM, Google Ads (Google Digital Garage)
January 1, 2007 - July 8, 2026
AI Automation (Chatbot Development, CRM Systems, Lead Generation, WhatsApp Automation)
January 1, 2007 - July 8, 2026

Industry Experience

Education, Retail, Media & Entertainment, Education, Transportation & Logistics, Professional Services
    Acezo Digital Marketing & Business Growth Solutions

    Overview

    Led end-to-end digital marketing, business development, and branding projects for clients across multiple industries, helping businesses increase online visibility, generate qualified leads, and improve revenue.

    My Responsibilities

    • Digital Marketing Strategy
    • Google Ads Campaign Management
    • Meta (Facebook & Instagram) Ads
    • Search Engine Optimization (SEO)
    • Local SEO & Google Business Profile Optimization
    • Website Design & Development (WordPress)
    • Landing Page Design & Conversion Optimization
    • Business Development & Client Acquisition
    • Branding & Graphic Design
    • Social Media Marketing & Content Strategy
    • Email & WhatsApp Marketing
    • Performance Analytics & Reporting

    Tools & Technologies

    • Google Ads
    • Google Analytics
    • Google Tag Manager
    • Search Console
    • WordPress
    • Elementor
    • Rank Math SEO
    • Canva
    • Adobe Photoshop
    • Meta Business Suite
    • HTML
    • CSS
    • JavaScript
    • AI Tools (ChatGPT, Gemini)

    Results

    • Successfully managed multiple client campaigns.
    • Improved website search rankings through SEO.
    • Generated high-quality leads using Google Ads.
    • Built responsive business websites.
    • Increased client engagement through social media marketing.
    • Developed complete branding solutions for startups and SMEs.

    Industries Served

    • Real Estate
    • Education
    • Healthcare
    • Events
    • Retail
    • E-commerce
    • Local Businesses
    • IT Services

    I specialize in helping businesses grow through strategic marketing, performance advertising, SEO, and modern web solutions.