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I’m a proficient English speaker with strong written communication skills and a passion for helping people. I’ve always been the type of person who enjoys solving problems and making customers feel valued. What makes me unique is my ability to stay calm and professional even under pressure, while still being friendly and empathetic. I don’t just focus on fixing issues — I focus on creating a positive experience. I’m also a quick learner who adapts easily to new tools and feedback, which I think makes me a great fit for this kind of remote customer success role.…I’m a proficient English speaker with strong written communication skills and a passion for helping people. I’ve always been the type of person who enjoys solving problems and making customers feel valued. What makes me unique is my ability to stay calm and professional even under pressure, while still being friendly and empathetic. I don’t just focus on fixing issues — I focus on creating a positive experience. I’m also a quick learner who adapts easily to new tools and feedback, which I think makes me a great fit for this kind of remote customer success role.

Adam Ashraf S. Ghobrial

Digital Marketer, Marketing Consultant, Content Creator, +2

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I’m a proficient English speaker with strong written communication skills and a passion for helping people. I’ve always been the type of person who enjoys solving problems and making customers feel valued. What makes me unique is my ability to stay calm and professional even under pressure, while still being friendly and empathetic. I don’t just focus on fixing issues — I focus on creating a positive experience. I’m also a quick learner who adapts easily to new tools and feedback, which I think makes me a great fit for this kind of remote customer success role.…I’m a proficient English speaker with strong written communication skills and a passion for helping people. I’ve always been the type of person who enjoys solving problems and making customers feel valued. What makes me unique is my ability to stay calm and professional even under pressure, while still being friendly and empathetic. I don’t just focus on fixing issues — I focus on creating a positive experience. I’m also a quick learner who adapts easily to new tools and feedback, which I think makes me a great fit for this kind of remote customer success role.

Available to hire

I’m a proficient English speaker with strong written communication skills and a passion for helping people. I’ve always been the type of person who enjoys solving problems and making customers feel valued. What makes me unique is my ability to stay calm and professional even under pressure, while still being friendly and empathetic. I don’t just focus on fixing issues — I focus on creating a positive experience. I’m also a quick learner who adapts easily to new tools and feedback, which I think makes me a great fit for this kind of remote customer success role.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

French

Intermediate

Work Experience

Digital Marketing Specialist at Zollect

February 1, 2020 - Present

Plan, create and implement digital marketing campaigns on Google Ads, YouTube, Instagram, Facebook and LinkedIn. Improve usability, designs, content and messaging of digital marketing activities. Develop engaging online content including clickbait, forums, videos, graphics and blogs; monitor and analyze content success; identify target audiences; leverage core product; coordinate with sales and marketing teams on channel/partner marketing, lead generation programs and vertical marketing campaigns.

Corporate Credit Specialist at Ahli United Bank

January 1, 2020 - October 22, 2025

Assist supervisor in daily management of corporate, SME or structured trade finance accounts. Prepare regular reports needed by the Corporate Banking Group, such as: Documentation, Portfolio Pricing, Expected Bookings, CBE related reports, FCY allocation reports as well as other required reports. Respond to customer calls and inquiries about balances, transfers, L/Gs, L/Cs, deposits, etc.

Marketing Consultant at Caesar’s Palace Hotel Cairo

August 1, 2018 - October 22, 2025

Assigned to increase hotel tourist traffic. Created a referral system with tour guides; 20% of profit shared with guides; 25 guides accepted and revenue increased. Developed a compelling hotel package for travel agencies in Europe and China, contributing to revenue growth.

Marketing Consultant at Advanced Sports Nutrition

June 1, 2018 - October 22, 2025

Applied marketing strategies to grow the protein bar brand. Created a Facebook Page and grew followers to about 30,000 in two months via like campaigns. Launched FB Lead Ads with a giveaway; collected prospects’ contact details and followed up via SMS and email, achieving measurable growth.

Securities Broker at Prime Holding

March 1, 2018 - October 22, 2025

Specialized in sales and account management of clients in the Securities Brokerage department.

Social Media Marketing Specialist at Giovanni Cafe

March 1, 2018 - October 22, 2025

Managed Facebook Ads; created a Mega, compelling offer of a Free Dessert to attract first-time customers; followed by surveys and lead collection. Implemented follow-up via SMS and email campaigns, driving substantial traffic and a significant sales uplift.

Consultant at Top Choice Admissions

December 1, 2017 - October 22, 2025

Developed educational plans for students interested in completing undergraduate studies abroad; communicated with Athletic Department and successfully placed nine student athletes in the United States.

Marketing Internship at UCLA Healthcare

September 1, 2015 - October 22, 2025

Provided support in the Marketing Department; assisted in web development and promotions of individual doctors and the hospital on social media.

Council Intern at City of Los Angeles

June 1, 2014 - October 22, 2025

Provided support to staff with special events, constituent services, and special projects related to general administrative duties of the office.

Organizer and Delegate at Model United Nations (Giza)

May 1, 2013 - October 22, 2025

Organized and attended 48 hours of lectures with international students from 22 countries, aiming to formalize avenues for better understanding and cooperation between diverse cultures.

Administrative Assistant at Ahmes Ghabrial Pathology Laboratory

August 1, 2012 - October 22, 2025

Updated database of patient information; assisted with various paperwork tasks.

Teacher Assistant (Volunteer) Pre-Calculus Tutor at American International School in Egypt

August 1, 2012 - October 22, 2025

Volunteer teacher assistant and pre-calculus tutor [Administrative and instructional support].