Consultant at Kompas nieruchomości R. Surmiak

In this role, I effectively applied cold-calling strategies within a real estate agency, showcasing strong sales abilities and a talent for building client relationships. My approach focused on creating meaningful connections with clients, which contributed directly to business growth.

Barista / Manager Assistant / Social Media Manager at Zenka Cafe

At Zenka, I balanced barista duties with management and marketing responsibilities. I prepared and served beverages, managed inventory, and trained new staff. I also designed promotional graphics, shaped the customer experience, and developed social media strategies to engage guests and promote special events, all while supporting the manager and collaborating with the team.

Customer Experience Associate at IKEA

I enhanced customer experiences by providing essential information and promoting IKEA campaigns. By building strong relationships with customers, I significantly improved their satisfaction. Additionally, I helped maintain the company’s positive image through dedicated customer care and service.

Consultant at Kompas Nieruchomości R. Surmiak

Applied cold-calling strategies in a real estate agency, showcasing strong sales abilities and building client relationships which directly contributed to business growth. Focused on creating meaningful connections with clients.

Barista / Manager Assistant / Social Media Manager at Zenka Cafe

Performed daily barista duties while supporting overall operations, focusing on customer experience and marketing initiatives. Managed social media content and campaigns including short-form videos (Reels) and Instagram Stories, arranged influencer collaborations, and increased Instagram engagement by 200%. Created marketing materials and arranged event spaces to strengthen the restaurant’s brand and community presence.

Customer Experience Associate at IKEA

Enhanced customer experiences by providing essential information and promoting IKEA campaigns. Built strong customer relationships improving customer satisfaction, and maintained the company’s positive image through dedicated customer care and service.

Customer Experience Specialist at IKEA

Enhanced customer experiences by providing essential information and promoting IKEA campaigns; built strong relationships with customers; improved satisfaction; helped maintain a positive brand image through dedicated care and service.

Barista / Content Creation & Social Media Assistant at Zenka Café

Performed daily cafe duties while contributing to content creation for social media and brand engagement; supported influencer collaborations and events; helped improve customer experiences.

Content Creation & Social Media Support at NHL Stenden University of Applied Sciences (MCM Program)

Contributed to Instagram presence by creating original video content; supported planning, filming, editing, and copywriting to showcase student life and program culture; helped connect with prospective students.

Customer Experience Associate at IKEA

Enhanced customer experiences by providing essential information and promoting IKEA campaigns. Built strong relationships with customers, significantly improving satisfaction. Helped maintain the company’s positive image through dedicated customer care and service.

Content Creation & Social Media Assistant (Internship) at Zenka Café

Focused on customer experience and marketing initiatives; managed social media content and campaigns, co-organized promotional events, and helped design memorable guest experiences. Created marketing materials, arranged event spaces, and improved communication between staff and customers to strengthen the restaurant’s brand and community presence.

Content Creator / Social Media Content Support at NHL Stenden University of Applied Sciences

Content Creation Support for the Master Content and Media Strategy program; contributed to the program’s Instagram presence by creating original video content. Supported the process from idea to execution, assisting with planning, filming, editing, and copywriting. The videos highlighted student life and the program’s creative environment to connect with prospective students.

Social Media & Marketing Manager at Bestick

Directed end-to-end social media and content strategy, shaping creative direction, brand tone of voice, and visual identity across Instagram, TikTok, LinkedIn, and Reddit through zero-budget initiatives and cross-functional leadership. Led an offline campaign achieving a 25% app download conversion rate and a Christmas Campaign activation across Instagram and TikTok, positioning Bestick as a social connector in Stockholm, driving event sign-ups and engagement. Achieved a 9% increase in Instagram followers over three months. Produced and edited 30+ short-form videos, wrote platform-specific copy, developed reusable content templates and email newsletters, optimized chef spotlight formats, conducted target audience research to identify a new niche, created B2B Instagram promotions to drive partnerships, managed community engagement, and managed agency collaboration with Knytis Studio to ensure brand alignment.

Content Creation Support at NHL Stenden MCMS Program

Contributed to the Master Content and Media Strategy program’s Instagram presence by helping create original video content. Supported the process from idea to execution, assisting with planning, filming, editing, and writing copy. The videos highlighted student life and reflected the program’s creative environment to connect with prospective students.

Real Estate Consultant at Kompas Nieruchomości R. Surmiak

Applied cold-calling strategies in a real estate agency, building strong client relationships and achieving an average 25% conversion rate from conversations to scheduled meetings, directly contributing to business growth.