Call Center Agent at Concentrix

Manage high-volume inbound and outbound calls while achieving KPIs, service level agreements (SLAs), and customer satisfaction targets through professional communication and effective problem resolution. Handle customer complaints, billing inquiries, and service requests using CRM systems with full compliance to company policies, quality assurance standards, and data protection regulations.

Freelance Voiceover Artist at Self-Employed

Deliver professional voice recordings for commercials, digital marketing campaigns, and corporate presentations while ensuring high audio quality standards and client satisfaction.

Sales Representative at Osoul Real Estate Development

Generated qualified leads and conducted property presentations, negotiating contracts and closing sales deals to achieve monthly revenue targets within a competitive real estate market. Maintained detailed CRM records, followed up with prospects, and ensured full compliance with contractual and regulatory requirements in real estate transactions. Provided consultative sales approaches by analyzing client needs, financial capability, and investment goals to recommend suitable property solutions.

Sales Representative at Azmi Furniture

Achieved sales growth by understanding customer requirements, presenting product benefits, and applying persuasive closing techniques within a retail showroom environment. Managed inventory coordination, pricing communication, and after-sales follow-up to enhance customer satisfaction and repeat business opportunities. Contributed to revenue increase by meeting monthly sales targets and supporting promotional campaigns and cross-selling strategies.

Conducted structured swimming training sessions focused on technique improvement, safety procedures, and physical endurance development. Ensured strict adherence to safety regulations and emergency response readiness within pool facility environment. Built strong rapport with trainees through motivation, discipline, and performance monitoring.