I’m Ezn a Ahmad, a Web & UX/UI designer with 20+ years of experience across web design, multimedia, digital content, and remote client support. I enjoy turning complex requirements into clear, responsive experiences—using UX processes, wireframing, prototyping, and strong visual design to build websites and digital assets that perform. I’ve supported businesses remotely for years, handling WordPress/CMS website development and administration, graphic design, documentation, and technical operations like troubleshooting and keeping platforms stable. From implementing generative AI into content workflows to improving SEO visibility and campaign reach, I focus on reliable delivery, consistent digital publishing, and measurable results.…

Ezn a Ahmad

I’m Ezn a Ahmad, a Web & UX/UI designer with 20+ years of experience across web design, multimedia, digital content, and remote client support. I enjoy turning complex requirements into clear, responsive experiences—using UX processes, wireframing, prototyping, and strong visual design to build websites and digital assets that perform. I’ve supported businesses remotely for years, handling WordPress/CMS website development and administration, graphic design, documentation, and technical operations like troubleshooting and keeping platforms stable. From implementing generative AI into content workflows to improving SEO visibility and campaign reach, I focus on reliable delivery, consistent digital publishing, and measurable results.…

Available to hire

I’m Ezn a Ahmad, a Web & UX/UI designer with 20+ years of experience across web design, multimedia, digital content, and remote client support. I enjoy turning complex requirements into clear, responsive experiences—using UX processes, wireframing, prototyping, and strong visual design to build websites and digital assets that perform.

I’ve supported businesses remotely for years, handling WordPress/CMS website development and administration, graphic design, documentation, and technical operations like troubleshooting and keeping platforms stable. From implementing generative AI into content workflows to improving SEO visibility and campaign reach, I focus on reliable delivery, consistent digital publishing, and measurable results.

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Skills

Experience Level

Web Design
Expert
Figma
Expert
WordPress
Expert
Adobe XD
Expert
UI
Expert
Canva
Expert
SEO
Expert
ChatGPT
Expert
Prompt Engineering
Expert
Microsoft Powerpoint
Expert
HTML5
Expert
Microsoft Office
Expert
CSS
Expert
Claude
Expert
Adobe Photoshop
Expert
Adobe Illustrator
Intermediate
LinkedIn
Intermediate
Google Ads
Intermediate
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Language

English
Fluent

Work Experience

Freelance Multimedia & Web Designer (Remote) at Pro NDT Training & Services
September 1, 2018 - Present
Delivered 8+ years of remote design and digital support covering CMS web development, graphic design, documentation, and PowerPoint presentation design. Designed, implemented, and maintained the company website with a focus on SEO and organic search visibility. Achieved Google Page 1 visibility for relevant NDT-related searches and visibility in Google AI Overview for selected NDT queries. Produced brochures, marketing graphics, training documents, and presentations to support business and training activities.
Multimedia Designer at Infitune Sdn Bhd
August 1, 2016 - September 1, 2026
Integrated generative AI tools (Gemini, Claude, ChatGPT) into research, writing, and documentation workflows to accelerate content delivery speed by about 30%. Designed intuitive publication layouts and visual collateral for product launches using Adobe Creative Suite and Canva to improve marketing reach and asset engagement. Standardized digital publishing procedures, documentation, and training materials across cross-functional teams to improve operational alignment and project completion efficiency. Maintained continuous platform availability and asset integrity across key digital projects by managing WordPress administration with minimal downtime.
Freelance Web & IT Support Specialist (Remote) at Apex Oilfield Supply & Services
April 1, 2015 - Present
Provided 11+ years of continuous remote technical and creative support, managing the client’s web site, IT infrastructure, email systems, hardware/software, and digital marketing materials. Designed, developed, and maintained the company’s WordPress website including content updates, troubleshooting, maintenance, and ongoing improvements. Created seasonal and promotional posters to support company announcements, campaigns, festive occasions, and marketing activities. Set up and configured a NAS server for centralized file storage, access, and data management, and managed email accounts including creation, configuration, maintenance, backups, and restorations with scheduled backups roughly every 2–3 months.

Education

Diploma in IT at Cosmopoint College
January 1, 2000 - January 1, 2002
Google UX Design Professional Certificate at Google
January 11, 2030 - August 1, 2026
Google AI Professional Certificate at Google
January 11, 2030 - April 1, 2026
Google AI Essentials Specialization at Google
January 11, 2030 - May 1, 2026
Diploma in IT at Cosmopoint College, Kuala Lumpur, Malaysia
January 1, 2000 - January 1, 2002
Diploma in IT at Cosmopoint College
January 1, 2000 - January 1, 2002
Google UX Design Professional Certificate (completed Aug 2026) at Google
January 11, 2030 - August 1, 2026
Google AI Professional Certificate (completed Apr 2026) at Google
January 11, 2030 - April 1, 2026
Google AI Essentials Specialization (completed May 2026) at Google
January 11, 2030 - May 1, 2026

Qualifications

Google UX Design Professional Certificate
January 11, 2030 - August 1, 2026
Google AI Professional Certificate
January 11, 2030 - April 1, 2026
Google AI Essentials Specialization
January 11, 2030 - May 1, 2026
Google UX Design Professional Certificate
January 11, 2030 - August 1, 2026
Google AI Professional Certificate
January 11, 2030 - April 1, 2026
Google AI Essentials Specialization
January 11, 2030 - May 1, 2026
Google UX Design Professional Certificate
January 11, 2030 - August 1, 2026
Google AI Professional Certificate
January 11, 2030 - April 1, 2026
Google AI Essentials Specialization
January 11, 2030 - May 1, 2026

Industry Experience

Media & Entertainment, Computers & Electronics, Software & Internet, Professional Services, Education
    ATS Oilfield Supply & Services - Website Design
    Overview ATS Oilfield Supply & Services is an oilfield supply and services company serving the energy and industrial sector. I have supported ATS since 2015, providing ongoing website design, maintenance, digital content, and technical support. The Brief The goal was to establish and maintain a professional online presence that accurately represented ATS's products and services while providing potential customers and business partners with accessible company information. The website needed to communicate a professional industrial brand while remaining clear and easy to navigate. What I Worked On As part of the long-term project, I worked across both creative and technical areas, including: WordPress website design and development Website maintenance and content updates Corporate website management Product and service presentation Graphic design and promotional materials Seasonal marketing posters and digital graphics Website content organisation Basic SEO and search-friendly content structure NAS server setup and management Email backup and data management Ongoing technical support The Approach The website was designed around clarity, professionalism, and accessibility, ensuring that visitors could quickly understand the company's capabilities and services. I also provided ongoing digital support as the company's needs evolved, combining creative design with practical technical solutions. Outcome The project developed into a long-term digital support relationship spanning more than a decade. It demonstrates my ability to work closely with a business over the long term, maintain and evolve an established website, create supporting marketing materials, and provide practical technical solutions alongside design services. The project reflects my broader experience across web design, WordPress, graphic design, digital content, IT support, and business technology.…
    QPro NDT Training & Consultancy - Website Design, SEO/GEO AI Overview
    Overview QPro NDT Training Services is a professional training and certification provider specialising in Non-Destructive Testing (NDT). I have worked with QPro since 2018, supporting its digital presence through website design, content, documentation, and digital marketing materials. The Brief The goal was to create and maintain a professional website that clearly communicates QPro's training services while improving its visibility in search engines and making important course information easier for potential students and industry professionals to find. The website needed to establish credibility, organise a wide range of training information, and attract relevant organic traffic. What I Worked On I designed, developed, and managed the website with a focus on both user experience and search visibility, including: Website design and development WordPress website management SEO-focused website structure Keyword and content optimisation On-page SEO and metadata Content organisation and information architecture Course and training page optimisation Technical website improvements Google Search visibility optimisation GEO (Generative Engine Optimisation) considerations for AI-powered search Brochures, training materials, and supporting digital content SEO & GEO Strategy A key part of the project was improving how QPro's services and training programmes could be discovered through search. I structured and optimised content around relevant NDT training topics and user search intent, while also adapting the website content to make key information clear, structured, and useful for modern search experiences, including AI-generated search results. Outcome The project helped establish QPro's website as a stronger digital presence for its training services, with improved search visibility and a clearer structure for users looking for NDT courses and certification information. The project demonstrates my ability to combine web design, UX, WordPress, SEO, content strategy, and emerging GEO practices to build a website around real business and marketing objectives.…
    UNSAID Mobile App Design
    Overview UNSAID is a UX design concept for a judgment-free digital space where people can express thoughts and feelings anonymously without the pressure of revealing their identity. The Brief The project was created to explore how digital experiences can make it easier for people to share personal thoughts in a safe, private, and approachable environment. The challenge was to design an experience that feels welcoming and simple while maintaining a strong sense of privacy and reducing the social pressure often associated with sharing personal experiences online. The Design Process I approached UNSAID as a UX case study, working through the design process from problem definition to high-fidelity prototyping. The project included: User and desk research Problem definition and user needs User personas and journey exploration Information architecture User flows Wireframes and low-fidelity prototypes High-fidelity UI design Responsive web design Interactive prototyping in Figma Usability-focused design decisions The Solution I designed a simple, calming interface that allows users to explore shared experiences and express themselves without making identity the focus of the experience. The design prioritises clarity, privacy, accessibility, and ease of navigation while creating an environment that feels approachable rather than clinical or overwhelming. The Outcome UNSAID demonstrates my ability to take a concept from an initial problem through research, UX thinking, interface design, and interactive prototyping. The project also reflects my growing focus on designing digital experiences that are not only visually engaging, but also considerate of users' needs, emotions, and context.…
    UX Design Case Study
    Overview Ezna is my personal design portfolio, created to showcase my experience across multimedia design, graphic design, web design, UX/UI, and digital product development. The Brief The goal was to create a clean, professional portfolio that presents my work and experience in a way that is easy for potential clients and employers to explore. The portfolio needed to go beyond simply displaying finished designs. It was designed to communicate my creative process, problem-solving approach, and ability to combine visual design with user experience and modern digital technologies. What I Created I designed and developed the portfolio experience in Figma, focusing on: Personal portfolio and professional positioning UX/UI case studies Responsive website layouts Project storytelling and visual presentation Clear information hierarchy and navigation Interactive prototypes and user flows Visual design system and reusable components Presentation of graphic, web, and digital design work The portfolio also highlights my ongoing transition from traditional multimedia and graphic design into UX design, AI-assisted design, and digital product development. The Result The result is a modern personal portfolio that brings together more than 20 years of creative experience with my growing expertise in UX/UI and digital product design. Rather than presenting my work as a collection of isolated projects, the portfolio is structured to show how I approach a problem, develop a solution, and turn ideas into practical digital experiences.…
    IndexInk Studio
    Overview IndexInk Studio is a digital design and web development studio focused on helping businesses build a stronger online presence through professional websites, branding, digital design, and AI-powered solutions. The Brief The goal was to create a modern, professional website that would clearly communicate the studio's services while also functioning as a portfolio and client acquisition platform. The website needed to present multiple services in a simple and approachable way, showcase previous projects, and establish a credible digital presence for potential clients. What I Created I designed and developed the IndexInk Studio website from concept to implementation, including: Responsive website design for desktop and mobile Visual identity and branded layouts Service and portfolio sections Case study presentation Clear calls-to-action for potential clients Responsive navigation and user-friendly page structure Website content and visual hierarchy SEO-focused page structure and content Integration of AI and automation services into the overall offering The Result The final website provides IndexInk Studio with a professional digital storefront that communicates its services clearly while allowing potential clients to explore previous work and understand how the studio can help their business. The project also served as an opportunity to combine my experience in multimedia design, web design, UX principles, WordPress, and emerging AI technologies into a single business-focused digital experience.…