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People-focused professional with experience supporting work in fast-paced, international environments, grounded in customer experience and cross-team coordination. Built a strong operational foundation supporting global customers at a sustainability-focused UK company, owning complex cases end-to-end and coordinating across teams within established service standards. Backed by a Bachelor's degree in Psychology and recognition as Best Graduate, brings a structured, analytical approach to problem-solving and stakeholder communication. Currently exploring project coordination and project management roles, bridging operational insight, organization, and execution by translating recurring issues and process gaps into clear inputs that support planning and coordination, helping teams turn plans into action.…People-focused professional with experience supporting work in fast-paced, international environments, grounded in customer experience and cross-team coordination. Built a strong operational foundation supporting global customers at a sustainability-focused UK company, owning complex cases end-to-end and coordinating across teams within established service standards. Backed by a Bachelor's degree in Psychology and recognition as Best Graduate, brings a structured, analytical approach to problem-solving and stakeholder communication. Currently exploring project coordination and project management roles, bridging operational insight, organization, and execution by translating recurring issues and process gaps into clear inputs that support planning and coordination, helping teams turn plans into action.

AFLAKHA DALIELA KHUSNA

Project Manager, Assistant Producer, Copywriter, +6

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People-focused professional with experience supporting work in fast-paced, international environments, grounded in customer experience and cross-team coordination. Built a strong operational foundation supporting global customers at a sustainability-focused UK company, owning complex cases end-to-end and coordinating across teams within established service standards. Backed by a Bachelor's degree in Psychology and recognition as Best Graduate, brings a structured, analytical approach to problem-solving and stakeholder communication. Currently exploring project coordination and project management roles, bridging operational insight, organization, and execution by translating recurring issues and process gaps into clear inputs that support planning and coordination, helping teams turn plans into action.…People-focused professional with experience supporting work in fast-paced, international environments, grounded in customer experience and cross-team coordination. Built a strong operational foundation supporting global customers at a sustainability-focused UK company, owning complex cases end-to-end and coordinating across teams within established service standards. Backed by a Bachelor's degree in Psychology and recognition as Best Graduate, brings a structured, analytical approach to problem-solving and stakeholder communication. Currently exploring project coordination and project management roles, bridging operational insight, organization, and execution by translating recurring issues and process gaps into clear inputs that support planning and coordination, helping teams turn plans into action.

Available to hire

People-focused professional with experience supporting work in fast-paced, international environments, grounded in customer experience and cross-team coordination. Built a strong operational foundation supporting global customers at a sustainability-focused UK company, owning complex cases end-to-end and coordinating across teams within established service standards. Backed by a Bachelor’s degree in Psychology and recognition as Best Graduate, brings a structured, analytical approach to problem-solving and stakeholder communication. Currently exploring project coordination and project management roles, bridging operational insight, organization, and execution by translating recurring issues and process gaps into clear inputs that support planning and coordination, helping teams turn plans into action.

Skills

Copywriting

Script

Language

English

Fluent

Indonesian

Fluent

Work Experience

Customer Service Specialist - Ops Support at Grid Serve A Pac Services

November 2, 2024 - December 2, 2025

Delivered comprehensive customer support via phone, email, live chat, and web forms; screened and assessed charges across 10+ charging issues, payments, technical faults, and dispute handling; achieved high first-contact resolution, accurate case reporting, and efficient handoff; led 7,000+ customer cases in one year, fastest to milestone, among top three most productive agents; transitioned to new platforms including Microsoft D365 and ConnectOne to Zendesk.

Event Manager at Vamos Creative Wedding Organizer

July 2, 2020 - August 2, 2023

Led end-to-end wedding planning projects, owning planning, coordination, and execution across vendors, budgets, schedules, and logistics. Coordinated cross-functional teams of 7–10 members and multiple external vendors, maintaining 100+ attendee events, tracking timelines, task allocation, and real-time issue resolution. Improved workflows and outputs through post-event feedback.

Part-Time Teacher at EduHouse Preschool and Primary School

October 3, 2022 - January 3, 2023

Facilitated interactive learning environments, encouraging reciprocal learning and nurturing students' natural growth and character development. Emphasized English proficiency and active engagement, while ensuring transparent communication by providing daily progress reports to homeroom teachers and parents, thereby encouraging parental involvement in student development.