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I am Afrizal F Dwi Cahya, a UI/UX designer and project manager with over 4 years of experience in creating user-friendly designs and managing complex software solutions. I’m proficient in leading teams, building intuitive digital experiences, and continually following the latest industry trends to ensure high-quality results. I focus on delivering a seamless and impactful user experience. I coordinate with clients to translate business goals into structured action plans (including creating models, mockups, and designs for back-end needs). I lead the team to ensure efficient execution, testing, and continuous improvement. I specialize in functionality and aesthetics, with a strong background in user research, wireframing, prototyping, and responsive design. I strive to deliver superior user experiences using the latest tools and evolving user expectations. I am passionate about solving complex problems through innovative solutions, collaborating closely with the team to realize ideas. I also help customers with requests and questions in accordance with company policy and coordinate with other divisions when cases cannot be resolved on the first call.…I am Afrizal F Dwi Cahya, a UI/UX designer and project manager with over 4 years of experience in creating user-friendly designs and managing complex software solutions. I’m proficient in leading teams, building intuitive digital experiences, and continually following the latest industry trends to ensure high-quality results. I focus on delivering a seamless and impactful user experience. I coordinate with clients to translate business goals into structured action plans (including creating models, mockups, and designs for back-end needs). I lead the team to ensure efficient execution, testing, and continuous improvement. I specialize in functionality and aesthetics, with a strong background in user research, wireframing, prototyping, and responsive design. I strive to deliver superior user experiences using the latest tools and evolving user expectations. I am passionate about solving complex problems through innovative solutions, collaborating closely with the team to realize ideas. I also help customers with requests and questions in accordance with company policy and coordinate with other divisions when cases cannot be resolved on the first call.

Afrizal F Dwi Cahya

UI Designer, UX Designer, Web Developer, +2

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I am Afrizal F Dwi Cahya, a UI/UX designer and project manager with over 4 years of experience in creating user-friendly designs and managing complex software solutions. I’m proficient in leading teams, building intuitive digital experiences, and continually following the latest industry trends to ensure high-quality results. I focus on delivering a seamless and impactful user experience. I coordinate with clients to translate business goals into structured action plans (including creating models, mockups, and designs for back-end needs). I lead the team to ensure efficient execution, testing, and continuous improvement. I specialize in functionality and aesthetics, with a strong background in user research, wireframing, prototyping, and responsive design. I strive to deliver superior user experiences using the latest tools and evolving user expectations. I am passionate about solving complex problems through innovative solutions, collaborating closely with the team to realize ideas. I also help customers with requests and questions in accordance with company policy and coordinate with other divisions when cases cannot be resolved on the first call.…I am Afrizal F Dwi Cahya, a UI/UX designer and project manager with over 4 years of experience in creating user-friendly designs and managing complex software solutions. I’m proficient in leading teams, building intuitive digital experiences, and continually following the latest industry trends to ensure high-quality results. I focus on delivering a seamless and impactful user experience. I coordinate with clients to translate business goals into structured action plans (including creating models, mockups, and designs for back-end needs). I lead the team to ensure efficient execution, testing, and continuous improvement. I specialize in functionality and aesthetics, with a strong background in user research, wireframing, prototyping, and responsive design. I strive to deliver superior user experiences using the latest tools and evolving user expectations. I am passionate about solving complex problems through innovative solutions, collaborating closely with the team to realize ideas. I also help customers with requests and questions in accordance with company policy and coordinate with other divisions when cases cannot be resolved on the first call.

Available to hire

I am Afrizal F Dwi Cahya, a UI/UX designer and project manager with over 4 years of experience in creating user-friendly designs and managing complex software solutions. I’m proficient in leading teams, building intuitive digital experiences, and continually following the latest industry trends to ensure high-quality results.

I focus on delivering a seamless and impactful user experience. I coordinate with clients to translate business goals into structured action plans (including creating models, mockups, and designs for back-end needs). I lead the team to ensure efficient execution, testing, and continuous improvement. I specialize in functionality and aesthetics, with a strong background in user research, wireframing, prototyping, and responsive design. I strive to deliver superior user experiences using the latest tools and evolving user expectations. I am passionate about solving complex problems through innovative solutions, collaborating closely with the team to realize ideas. I also help customers with requests and questions in accordance with company policy and coordinate with other divisions when cases cannot be resolved on the first call.

Skills

Web Design

WordPress

Branding

Experience Level

Web Design

Expert

WordPress

Expert

Branding

Intermediate

Work Experience

Staff Quality Control at Telkomsel Infomedia Nusantara

January 1, 2023 - October 20, 2025

Continued quality control responsibilities including overseeing service standards, ensuring SOP adherence, and coordinating with other divisions to resolve issues; assisted with process improvements and timely escalation.

Staff Quality Control at Telkomsel Infomedia Nusantara

January 1, 2019 - October 20, 2025

Monitored customer interactions to ensure compliance with SOPs; conducted quality checks and reported findings; supported agents through coaching to improve performance; conducted product evaluations for cases where agents deviated from policy.

Careline Officer at Telkomsel Infomedia Nusantara

January 1, 2016 - October 20, 2025

Handled customer requests, complaints, and inquiries per company policy; provided special handling for incoming calls; coordinated with other divisions/departments when cases could not be resolved on the first call; ensured all reports and tickets were resolved within defined deadlines; contributed to agent skill improvement through feedback and coaching.