Available to hire
I am a strategic leader who turns facts into decisions and people into high-performing teams. I am a natural problem-solver with a knack for seeing the bigger picture and connecting complex dots.
Committed to 110% excellence, I thrive on challenges and have a proven track record of tying up loose ends to deliver results, shaping cross-functional strategies, and driving growth through operational excellence, digital transformation, and strong culture.
Experience Level
Language
Polish
Fluent
English
Advanced
German
Advanced
Work Experience
Fractional Chief Operating Officer at Crown Facility GmbH
August 20, 2025 - PresentPartnered with the CEO on strategic decision-making, client acquisition strategy, service offerings and long-term direction; defined organizational structures, roles and responsibilities to increase clarity, efficiency and decision speed; led company-wide operational excellence initiatives, including documentation recovery and QMS preparation for ISO certification; identified bottlenecks and translated findings into concrete improvements; standardized end-to-end processes to support scalability; designed internal processes, governance, and cross-department workflows; developed employee engagement and onboarding strategies.
Freelance Communication, Leadership Trainer at Self-employed
January 1, 2025 - PresentDesigned and delivered communication skills workshops for professionals and leaders; provided individual coaching focused on leadership, interpersonal communication and soft skills; supported company growth by conducting tailored 1:1 sessions addressing business scalability, culture and digital transformation.
Team Leader, Service Manager at Lufthansa Systems Poland Sp. z o.o.
December 1, 2018 - December 31, 2024Hybrid, international, agile team of 17-26; ensured on-time and high-quality AMDB (Aerodrome Mapping Data Base) data coding; oversaw operations, including data collection and maintenance; managed processes; maximized effectiveness and quality using KPIs and OKRs; collaborated with international stakeholders from all levels (CEO, directors, developers, specialists, vendors); managed cross-functional projects; developed and motivated team members; optimized processes, resources and documentation by digitalizing and automation; Achievements: increased service efficiency by 70% within 5 years; simplified processes; automated production tools and processes; introduced machine learning into the production process.
Team Leader, Service Manager at Lufthansa Systems Poland Sp. z o.o., Gdańsk
December 1, 2018 - December 1, 2024Led a hybrid international team (12–26) delivering Aerodrome Mapping Data (AMDB) data coding; oversaw operations, data collection and maintenance; managed processes and drove high-quality output using KPIs and OKRs; collaborated with international stakeholders including CEO, directors, developers and vendors; achieved significant efficiency gains and quality improvements.
Internal Auditor at Lufthansa Systems Poland Sp. z o.o.
October 1, 2018 - August 1, 2023Conducted audits according to ISO 9001 and 27001 standards.
Internal Auditor - ISO 9001 & ISO 27001 at Lufthansa Systems Poland Sp. z o.o., Gdańsk
October 1, 2018 - August 31, 2023Conducted internal audits in line with ISO 9001 and ISO 27001 standards, supporting quality and information security management systems; contributed to continuous improvement.
Trainer at Lufthansa Systems Poland Sp. z o.o.
July 1, 2016 - December 1, 2018Conducted technical trainings for new employees about production tools; created training plans and exams of 40 employees in the department.
Trainer at Lufthansa Systems Poland Sp. z o.o., Gdańsk
July 1, 2016 - December 31, 2018Delivered technical trainings for new employees on production tools; created training plans and exams for a department of around 40 staff.
Quality Coordinator in Navigational Department at Lufthansa Systems Poland Sp. z o.o.
October 1, 2012 - January 1, 2014Managed 100-person department’s documentation; monitored quality (by tickets summary and analysis, audits preparations etc.).
Quality Coordinator in Navigational Department at Lufthansa Systems Poland Sp. z o.o., Gdańsk
October 1, 2012 - January 31, 2014Managed department documentation for ~100 staff; monitored quality via ticket summaries and audits; prepared audits and ensured quality standards in navigational data.
Company relocation project manager at Lufthansa Systems Poland Sp. z o.o.
May 1, 2012 - November 1, 2012Organized the process of relocation of 500 employees from all perspectives; coordinated the activities of the entire company.
Company relocation project manager at Lufthansa Systems Poland Sp. z o.o., Gdańsk
May 1, 2012 - November 30, 2012Organized end-to-end relocation project covering all company aspects; coordinated activities to minimize disruption during move.
Junior - Standard - Senior Navigational Analyst, Quality Checker at Lufthansa Systems Poland Sp. z o.o.
April 1, 2007 - December 1, 2018Collected, analyzed and input aeronautical data used for air navigation based on available sources of information; conducted Quality Check of aeronautical charts; conducted trainings for new employees; created documents and manuals for users.
Junior - Standard - Senior Navigational Analyst, Quality Checker at Lufthansa Systems Poland Sp. z o.o., Gdańsk
April 1, 2007 - December 1, 2018Collected and analyzed aeronautical data used for air navigation; performed quality checks on navigation charts; trained new employees and authored user manuals; contributed to process improvements across the navigational department.
Voluntary Caregiver at J. Korczak House - Regional Care and Therapeutic Institution, Gdańsk
November 1, 2002 - November 30, 2005Provided consistent care for a young boy with cerebral palsy from ten months to four years, supporting daily living and well-being.
Education
Master of Science in Applied Mathematics at Gdańsk University of Technology
September 1, 2002 - June 1, 2007Qualifications
Internal Auditor - ISO 9001 & ISO 27001
October 1, 2018 - August 31, 2023CliftonStrengths Assessment
January 11, 2030 - February 26, 2026Industry Experience
Transportation & Logistics, Software & Internet, Professional Services, Manufacturing
Experience Level
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