Available to hire
I am a strategic leader who turns facts into decisions and people into high-performing teams. I am a natural problem-solver with a knack for seeing the bigger picture and connecting complex dots.
Committed to 110% excellence, I thrive on challenges and have a proven track record of tying up loose ends to deliver results, shaping cross-functional strategies, and driving growth through operational excellence, digital transformation, and strong culture.
Experience Level
Language
Polish
Fluent
English
Advanced
German
Advanced
Work Experience
Freelance Communication, Leadership Trainer at Self-employed
January 1, 2025 - PresentDesigned and delivered communication skills workshops for professionals and leaders; provided individual coaching focused on leadership, interpersonal communication and soft skills; supported company growth by conducting tailored 1:1 sessions addressing business scalability, culture and digital transformation.
Fractional Chief Operating Officer at Crown Facility GmbH
August 20, 2025 - PresentPartnered with the CEO on strategic decision-making, client acquisition strategy, service offerings and long-term direction; defined organizational structures, roles and responsibilities to increase clarity, efficiency and decision speed; led company-wide operational excellence initiatives, including documentation recovery and QMS preparation for ISO certification; identified bottlenecks and translated findings into concrete improvements; standardized end-to-end processes to support scalability; designed internal processes, governance, and cross-department workflows; developed employee engagement and onboarding strategies.
Team Leader, Service Manager at Lufthansa Systems Poland Sp. z o.o., Gdańsk
December 1, 2018 - December 1, 2024Led a hybrid international team (12–26) delivering Aerodrome Mapping Data (AMDB) data coding; oversaw operations, data collection and maintenance; managed processes and drove high-quality output using KPIs and OKRs; collaborated with international stakeholders including CEO, directors, developers and vendors; achieved significant efficiency gains and quality improvements.
Junior - Standard - Senior Navigational Analyst, Quality Checker at Lufthansa Systems Poland Sp. z o.o., Gdańsk
April 1, 2007 - December 1, 2018Collected and analyzed aeronautical data used for air navigation; performed quality checks on navigation charts; trained new employees and authored user manuals; contributed to process improvements across the navigational department.
Internal Auditor - ISO 9001 & ISO 27001 at Lufthansa Systems Poland Sp. z o.o., Gdańsk
October 1, 2018 - August 31, 2023Conducted internal audits in line with ISO 9001 and ISO 27001 standards, supporting quality and information security management systems; contributed to continuous improvement.
Trainer at Lufthansa Systems Poland Sp. z o.o., Gdańsk
July 1, 2016 - December 31, 2018Delivered technical trainings for new employees on production tools; created training plans and exams for a department of around 40 staff.
Quality Coordinator in Navigational Department at Lufthansa Systems Poland Sp. z o.o., Gdańsk
October 1, 2012 - January 31, 2014Managed department documentation for ~100 staff; monitored quality via ticket summaries and audits; prepared audits and ensured quality standards in navigational data.
Company relocation project manager at Lufthansa Systems Poland Sp. z o.o., Gdańsk
May 1, 2012 - November 30, 2012Organized end-to-end relocation project covering all company aspects; coordinated activities to minimize disruption during move.
Voluntary Caregiver at J. Korczak House - Regional Care and Therapeutic Institution, Gdańsk
November 1, 2002 - November 30, 2005Provided consistent care for a young boy with cerebral palsy from ten months to four years, supporting daily living and well-being.
Team Leader, Service Manager at Lufthansa Systems Poland Sp. z o.o.
December 1, 2018 - December 31, 2024Hybrid, international, agile team of 17-26; ensured on-time and high-quality AMDB (Aerodrome Mapping Data Base) data coding; oversaw operations, including data collection and maintenance; managed processes; maximized effectiveness and quality using KPIs and OKRs; collaborated with international stakeholders from all levels (CEO, directors, developers, specialists, vendors); managed cross-functional projects; developed and motivated team members; optimized processes, resources and documentation by digitalizing and automation; Achievements: increased service efficiency by 70% within 5 years; simplified processes; automated production tools and processes; introduced machine learning into the production process.
Junior - Standard - Senior Navigational Analyst, Quality Checker at Lufthansa Systems Poland Sp. z o.o.
April 1, 2007 - December 1, 2018Collected, analyzed and input aeronautical data used for air navigation based on available sources of information; conducted Quality Check of aeronautical charts; conducted trainings for new employees; created documents and manuals for users.
Internal Auditor at Lufthansa Systems Poland Sp. z o.o.
October 1, 2018 - August 1, 2023Conducted audits according to ISO 9001 and 27001 standards.
Trainer at Lufthansa Systems Poland Sp. z o.o.
July 1, 2016 - December 1, 2018Conducted technical trainings for new employees about production tools; created training plans and exams of 40 employees in the department.
Quality Coordinator in Navigational Department at Lufthansa Systems Poland Sp. z o.o.
October 1, 2012 - January 1, 2014Managed 100-person department’s documentation; monitored quality (by tickets summary and analysis, audits preparations etc.).
Company relocation project manager at Lufthansa Systems Poland Sp. z o.o.
May 1, 2012 - November 1, 2012Organized the process of relocation of 500 employees from all perspectives; coordinated the activities of the entire company.
Education
Master of Science in Applied Mathematics at Gdańsk University of Technology
September 1, 2002 - June 1, 2007Qualifications
Internal Auditor - ISO 9001 & ISO 27001
October 1, 2018 - August 31, 2023CliftonStrengths Assessment
January 11, 2030 - February 26, 2026Industry Experience
Transportation & Logistics, Software & Internet, Professional Services, Manufacturing
Experience Level
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