I am a dedicated customer service professional with a passion for helping others. Over the years, I've honed my skills in various roles, focusing on providing exceptional service and support. I thrive in dynamic environments and enjoy taking on challenges that allow me to grow and learn. My experience spans various sectors, and I'm always eager to embrace new opportunities and collaborate with diverse teams. In my past roles, I've developed a strong foundation in communication, problem-solving, and time management. I believe in fostering positive relationships with both clients and colleagues, always aiming to create a welcoming atmosphere. My goal is to leverage my skills and experiences to contribute positively in any role I take on, while continuously seeking personal and professional development.

ANGEL NICOLE S. GONZA

I am a dedicated customer service professional with a passion for helping others. Over the years, I've honed my skills in various roles, focusing on providing exceptional service and support. I thrive in dynamic environments and enjoy taking on challenges that allow me to grow and learn. My experience spans various sectors, and I'm always eager to embrace new opportunities and collaborate with diverse teams. In my past roles, I've developed a strong foundation in communication, problem-solving, and time management. I believe in fostering positive relationships with both clients and colleagues, always aiming to create a welcoming atmosphere. My goal is to leverage my skills and experiences to contribute positively in any role I take on, while continuously seeking personal and professional development.

Available to hire

I am a dedicated customer service professional with a passion for helping others. Over the years, I’ve honed my skills in various roles, focusing on providing exceptional service and support. I thrive in dynamic environments and enjoy taking on challenges that allow me to grow and learn. My experience spans various sectors, and I’m always eager to embrace new opportunities and collaborate with diverse teams.

In my past roles, I’ve developed a strong foundation in communication, problem-solving, and time management. I believe in fostering positive relationships with both clients and colleagues, always aiming to create a welcoming atmosphere. My goal is to leverage my skills and experiences to contribute positively in any role I take on, while continuously seeking personal and professional development.

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Work Experience

Customer Service Representative at Optum
October 1, 2023 - October 15, 2025
Provided excellent customer service and support, handled inquiries and resolved issues efficiently, and maintained a positive relationship with clients.
Customer Service Representative at Optum
October 1, 2022 - Present
Engaged with customers to gather and verify information, assisted with troubleshooting and problem resolution, and ensured customer satisfaction.

Education

Bachelor of Science in Tourism Management at Oliveros College Tagum
January 1, 2020 - January 1, 2023

Qualifications

Add your qualifications or awards here.