Available to hire
Hi, I’m Anna Haberko. I’m a Senior Content Strategist who blends content strategy with UX to create clear, useful experiences for complex digital products and SaaS platforms. With over 15 years of experience, I’ve partnered with product, design, engineering, and business stakeholders across global teams to define vision, governance, taxonomy, and tone of voice that travel across the customer journey.
I thrive in fast-paced, multi-market environments, delivering scalable, high-quality content that informs, engages, and drives measurable outcomes. I’m a trusted partner who combines strategic leadership with hands-on execution to help teams ship better experiences.
Skills
Experience Level
Expert
Intermediate
Language
English
Fluent
Polish
Fluent
German
Advanced
Spanish; Castilian
Advanced
French
Advanced
Catalan; Valencian
Advanced
Work Experience
Operations / Program Manager, Content Strategy at Personio
September 1, 2022 - PresentLead end-to-end content strategy for a complex SaaS HR platform, aligning business objectives, product strategy, and user needs across the full customer journey. Define and govern content taxonomies, mental models, and information architecture to support scalable experiences across product, help, and internal knowledge systems. Own company-wide voice and tone guidelines, including detailed product-level adaptations across lifecycle touch points. Partner closely with Product, UX, Engineering, and Operations to influence roadmap decisions and experience design.
Senior UX Lead at New Relic
September 1, 2021 - September 1, 2022Led UX writing and content design for complex software interfaces, contributed to blogs, presentations, and internal resources to help scale content and UX expertise. Acted as a strategic partner to design and product teams, advocating for user-centered, clear, and human language in highly technical environments.
Senior UX & Technical Writer at Quality Clouds
February 1, 2018 - September 1, 2021Led content strategy and UX writing for a SaaS platform serving a primarily developer audience. Designed, implemented, and maintained the online help system, attracting 900 weekly visitors. Established and managed the API documentation process. Scripted and produced product videos for the official YouTube channel. Delivered the right information at the right time through the interface, supporting onboarding and adoption.
Project Manager, eLearn Feasibility Study at Médecins Sans Frontières
April 1, 2016 - July 1, 2016Conducted stakeholder, audience, content, and context analysis to assess feasibility of an e-learning program for hospital management training; defined project plan, team structure, and resources based on research findings; created online content.
Project Manager, eLearning Feasibility Study at Médecins Sans Frontières (MSF)
April 1, 2016 - July 1, 2016Conducted stakeholder, audience, content, and context analyses to assess the feasibility of eLearning for hospital management training. Defined project plan, team structure, and resources based on research findings. Designed and created content for an online Ebola response course for aid workers.
Knowledge Management Specialist at UN Environment Programme (UNEP)
March 1, 2015 - March 1, 2016Designed and governed large-scale knowledge management systems, ensuring content accuracy, metadata standards, and stakeholder adoption. Identified and prioritized user and stakeholder needs, defining project specifications and delivery priorities.
Senior Technical Writer / Documentation Project Lead at ESI Group
July 1, 2012 - November 1, 2014Led transition of documentation to web-based delivery, prototyping and iterating solutions with internal and external stakeholders. Selected, implemented, and rolled out XML authoring tools and reviewed processes across the documentation team.
Technical Writer / Documentation Manager at Agfa HealthCare
August 1, 2010 - November 1, 2011Managed a distributed documentation and training team across multiple countries. Led audience analysis and online help systems in Agile teams.
Information Developer / Information Architect at IBM
May 1, 2007 - November 1, 2009Managed a team of writers and editors delivering content for enterprise monitoring software. Planned and executed content strategy for multiple products, including competitive analysis and audience-driven planning.
Education
Master en Acción Solidaria Internacional y de Inclusión Social at UC3M (Universidad Carlos III de Madrid)
January 1, 2014 - January 1, 2015Master of Arts in Sociolinguistics; English Language and Linguistics at Adam Mickiewicz University, Poznań
January 1, 2003 - January 1, 2005BA English Language and Linguistics at Adam Mickiewicz University, Poznań
January 1, 2000 - January 1, 2003M.A. Master en Acción Solidaria Internacional y de Inclusión Social at UC3M, Madrid
January 1, 2014 - January 1, 2015M.A. Sociolinguistics; English Language and Linguistics at Adam Mickiewicz University, Poznań
January 1, 2003 - January 1, 2005B.A. English Language and Linguistics at Adam Mickiewicz University, Poznań
January 1, 2000 - January 1, 2003Qualifications
Industry Experience
Software & Internet, Media & Entertainment, Education, Healthcare, Non-Profit Organization, Professional Services
Skills
Experience Level
Expert
Intermediate
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