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I'm a Deal Operations Analyst with 5+ years driving opportunity management, process optimization, and revenue growth in SaaS environments. I excel at cross‑functional collaboration with sales, finance, and legal to streamline quote‑to‑cash, ensure data integrity, and implement scalable workflows. I thrive in fast‑paced teams, use data to inform decisions, and enjoy turning complex processes into clear, auditable operations. My strengths include Salesforce Lightning CPQ, UAT testing, data governance, and a user‑centric approach to tooling and documentation. I’m motivated by measurable results—closing hundreds of deals per quarter and enabling teams to move faster with confidence. I’m excited to bring my mix of operations, analytics, and design thinking to drive success in a dynamic organization.…I'm a Deal Operations Analyst with 5+ years driving opportunity management, process optimization, and revenue growth in SaaS environments. I excel at cross‑functional collaboration with sales, finance, and legal to streamline quote‑to‑cash, ensure data integrity, and implement scalable workflows. I thrive in fast‑paced teams, use data to inform decisions, and enjoy turning complex processes into clear, auditable operations. My strengths include Salesforce Lightning CPQ, UAT testing, data governance, and a user‑centric approach to tooling and documentation. I’m motivated by measurable results—closing hundreds of deals per quarter and enabling teams to move faster with confidence. I’m excited to bring my mix of operations, analytics, and design thinking to drive success in a dynamic organization.

Robert Ahlstrom

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I'm a Deal Operations Analyst with 5+ years driving opportunity management, process optimization, and revenue growth in SaaS environments. I excel at cross‑functional collaboration with sales, finance, and legal to streamline quote‑to‑cash, ensure data integrity, and implement scalable workflows. I thrive in fast‑paced teams, use data to inform decisions, and enjoy turning complex processes into clear, auditable operations. My strengths include Salesforce Lightning CPQ, UAT testing, data governance, and a user‑centric approach to tooling and documentation. I’m motivated by measurable results—closing hundreds of deals per quarter and enabling teams to move faster with confidence. I’m excited to bring my mix of operations, analytics, and design thinking to drive success in a dynamic organization.…I'm a Deal Operations Analyst with 5+ years driving opportunity management, process optimization, and revenue growth in SaaS environments. I excel at cross‑functional collaboration with sales, finance, and legal to streamline quote‑to‑cash, ensure data integrity, and implement scalable workflows. I thrive in fast‑paced teams, use data to inform decisions, and enjoy turning complex processes into clear, auditable operations. My strengths include Salesforce Lightning CPQ, UAT testing, data governance, and a user‑centric approach to tooling and documentation. I’m motivated by measurable results—closing hundreds of deals per quarter and enabling teams to move faster with confidence. I’m excited to bring my mix of operations, analytics, and design thinking to drive success in a dynamic organization.

Available to hire

I’m a Deal Operations Analyst with 5+ years driving opportunity management, process optimization, and revenue growth in SaaS environments. I excel at cross‑functional collaboration with sales, finance, and legal to streamline quote‑to‑cash, ensure data integrity, and implement scalable workflows. I thrive in fast‑paced teams, use data to inform decisions, and enjoy turning complex processes into clear, auditable operations.

My strengths include Salesforce Lightning CPQ, UAT testing, data governance, and a user‑centric approach to tooling and documentation. I’m motivated by measurable results—closing hundreds of deals per quarter and enabling teams to move faster with confidence. I’m excited to bring my mix of operations, analytics, and design thinking to drive success in a dynamic organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Deal Desk Analyst at HackerOne

November 1, 2024 - Present

Optimized deal review process by partnering with finance and legal teams, resolving billing, accounting, and policy issues within GTM strategy. Responded to 10+ inquiries daily from Field Sales via Slack. Validated and maintained SFDC data for quotes, orders, and contracts. Approved 10+ quotes per day in SFDC. Updated 200+ opportunities with custom SKUs, completing work 2 weeks ahead of schedule. Drove QTC process improvements via Figma and led compliance with company policy guidelines.

Sales Operations Analyst at Airtable

March 1, 2022 - February 1, 2024

Reviewed and finalized all incoming deals in Salesforce Lightning and Ironclad. Booked 800 deals per quarter, generating $3M in revenue per month. Updated product line SKUs in CPQ to match order form pricing (60 queries resolved per quarter). Provisioned new/existing customers for Airtable access (5 per day). Collaborated with Salesforce developers and conducted UAT testing to streamline workflows (31 test deals completed). Reviewed order forms in Ironclad as needed.

Deal Operations Analyst at LiveRamp

April 1, 2021 - October 1, 2021

Reviewed and finalized incoming deals in Salesforce Lightning for NA and EMEA (50 deals approved per quarter; $1M in revenue booked). Triaged and resolved 10 sales queries per quarter. Collaborated with global sales operations and finance to streamline workflows. Played a key role in four QTC projects involving Salesforce UAT testing for service contracts, customer integration, CPQ, and retrospective deal analysis. Developed best practices to standardize deal flows globally.

Renewal Analyst at Workday

August 1, 2020 - April 1, 2021

Managed Workday Success Plan agreements; 55 agreements per quarter with $5.5M in quarterly revenue. Identified discrepancies such as non-standard terms and redlines; sent certified agreements for signature using Apttus and Adobe Sign. Coordinated with renewal managers, field sales, and customer enablement to accurately record transactions in Salesforce. Led daily international team training and participated in testing of new quoting tool. Executed data clean-up projects around renewal terms and add-ons.

Sales Operations Specialist at Venafi

July 1, 2019 - August 1, 2020

Processed 40+ order fulfillments and license certificates with $10M+ in quarterly revenue. Reviewed opportunities, contracts, and quotes; ensured data accuracy in Salesforce for new/existing customers. Updated SKU pricing and product lines within opportunities and renewals. Created and mapped sales workflow processes using Lucidchart to identify bottlenecks. Collaborated with key stakeholders in Sales, and maintained contract/database management in Salesforce using Box.

Analyst 2, Customer Contract Admin at BD (Becton Dickinson)

January 1, 2019 - June 1, 2019

Project lead for three initiatives to update and standardize BD payment terms and processes. Negotiated payment terms with suppliers; led weekly project update meetings. Reviewed supplier certifications and contracts; obtained approvals for non-standard terms from global procurement managers. Negotiated 300+ supplier terms successfully.

Business Operations Analyst at Adobe Systems Inc.

July 1, 2016 - July 1, 2018

Managed order completion with Order Management to ensure on-time bookings via Salesforce. Reduced open orders by 30% in 1 year. Served as a subject-matter expert for Connect deal registration and licensing programs and coordinated rebate cycles with finance. Liaised with VARs and supported forecasting and lead management reporting. Maintained order status communication with management, sales, and customers.