Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication. I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals. I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.…I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication. I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals. I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.

Aila Charles

Project Manager, Content Producer, Copywriter, +3





I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication. I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals. I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.…I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication. I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals. I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.

Available to hire

I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication.

I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals.

I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Collections Specialist at Easyfinancial

August 1, 2019 - September 1, 2020

Engaged with delinquent customers to negotiate and establish payment arrangements; oversaw weekly account receivables and managed overdue accounts to enhance collection efficiency.

Customer Relations Associate at Credit Corp Group Limited

August 1, 2014 - June 1, 2019

Responded to the demands of a bustling third-party collections agency by handling a substantial volume of daily calls; utilized skip tracing and contacted third parties to locate debtors.

Customer Service Specialist / Sales Representative at Acquire Asia Pacific

April 1, 2012 - February 1, 2014

Resolved customer questions, complaints, and billing inquiries efficiently with a one-call resolution approach; analyzed customer data to assess ongoing issues and identify effective potential solutions.

Project Coordinator at Activ Asia Inc

October 1, 2011 - January 1, 2012

Facilitated product rollouts and contributed to successful implementations; participated in client meetings to determine product marketing preferences, including display styles and budget considerations.

Area Coordinator at PromoWorks (Unilever Philippines)

April 1, 2011 - October 1, 2011

Coordinated and supervised various business projects within the assigned area; collaborated with store owners, distributors, and clients to provide sales updates and enhance project effectiveness.

Customer Service Specialist at SEARS Site L

January 1, 2009 - February 1, 2011

Managed inbound calls from customers regarding SEARS products, ensuring clarity and satisfaction; addressed inquiries related to delivery schedules, product complaints, and basic troubleshooting.

Skip Tracer at Easyfinancial

September 1, 2020 - Present

Identified and secured updated contact details for clients who fell behind on their payments. Tracked debtors by leveraging diverse social media platforms, online databases, and collaboration with third parties, applying effective strategies to locate and reach borrowers.

Area Coordinator at Promoworks

April 1, 2011 - October 1, 2011

Coordinated and supervised various business projects within the assigned area. Collaborated with store owners, distributors, and clients to provide sales updates and enhance project effectiveness.

Customer Service Specialist at SITEL

January 1, 2009 - February 1, 2011

Managed inbound calls from customers regarding Sears SITEL products, ensuring clarity and satisfaction. Addressed inquiries related to delivery schedules, product complaints, and basic troubleshooting.