AC

Aila Charles

Available to hire

I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication.

About

I’m Aila Charles, a dynamic skip tracer with over 3 years of experience in collections and customer relations. I’m proficient at using social media and databases to locate debtors and establish effective communication.

I’m a proactive problem-solver with a commitment to optimizing financial performance and updating contact details to improve recovery rates. I value teamwork and am ready to contribute to organizational goals.

I have five years of experience performing in acoustic and full band lineups. Known for versatility and connection on stage, they deliver engaging performances across a range of styles.

  • 16 years' experience
  • Joined January 2026

Languages

  • EnglishFluent
  • TagalogFluent

Industry experience

  • Financial Services
  • Professional Services
  • Other
  • Consumer Goods

Work experience· 9 roles

Skip Tracer · EasyfinancialSep 2020 – Present · 6 yrs 3 mos

Identified and secured updated contact details for clients who fell behind on their payments. Tracked debtors by leveraging diverse social media platforms, online databases, and collaboration with third parties, applying effective strategies to locate and reach borrowers.

Collections Specialist · EasyfinancialAug 2019 – Sep 2020 · 1 yr 2 mos

Engaged with delinquent customers to negotiate and establish payment arrangements; oversaw weekly account receivables and managed overdue accounts to enhance collection efficiency.

Customer Relations Associate · Credit Corp Group LimitedAug 2014 – Jun 2019 · 4 yrs 11 mos

Responded to the demands of a bustling third-party collections agency by handling a substantial volume of daily calls; utilized skip tracing and contacted third parties to locate debtors.

Customer Service Specialist / Sales Representative · Acquire Asia PacificApr 2012 – Feb 2014 · 1 yr 11 mos
Project Coordinator · Activ Asia IncOct 2011 – Jan 2012 · 4 mos
Area Coordinator · PromoworksApr 2011 – Oct 2011 · 7 mos
Area Coordinator · PromoWorks (Unilever Philippines)Apr 2011 – Oct 2011 · 7 mos
Customer Service Specialist · SITELJan 2009 – Feb 2011 · 2 yrs 2 mos

Education· 6

College Certificate - Medical Transcription Courses · Calayan Educational Foundation Inc.2007
BS Psychology · Manuel S. Enverga University Foundation, Inc.2006 – 2007
High School Diploma · Quezon National High School2001 – 2005
College Certificate - Medical Transcription Course · Calayan Educational Foundation Inc.2007

Certifications and awards

Certificate III in Financial Services2016 – 2026
Medical Transcription Courses2007
Certificate III in Financial Services2016 – 2026
Medical Transcription Course2007

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