AC

Aileen Canaveras - Goodin

Available to hire

Hello! I’m Aileen Canaveras, a proactive and self-motivated professional with 12 years of experience in sales, insurance broking, claims consultancy, and risk management.

About

Hello! I’m Aileen Canaveras, a proactive and self-motivated professional with 12 years of experience in sales, insurance broking, claims consultancy, and risk management. I excel at delivering exceptional administrative and client-support services, and I’ve consistently nurtured strong client relationships that contributed to high satisfaction and retention. I’m now eager to transition into a Virtual Assistant role to leverage my organizational skills, tech-savviness, and customer-focused approach in a remote work environment.

I’m proficient with Google Workspace (Docs, Sheets, Slides, Gmail, Calendar, Drive, Forms) and Zoom, and I thrive in collaborative, fast-paced settings. I enjoy learning new tools, organizing complex schedules, and supporting teams to achieve their goals with accuracy and efficiency.

  • 17 years' experience
  • Joined February 2026

Industry experience

  • Manufacturing
  • Financial Services
  • Professional Services
  • Education
  • Non-Profit Organization

Work experience· 8 roles

Production Operator · RJ's LicoriceOct 2021 – Present · 5 yrs 2 mos

Processed and validated claims while maintaining high accuracy and efficiency. Advised clients on document submissions and ensured prompt claim resolutions. Played a key role in implementing a new claims system, leading to global recognition for outstanding service delivery.

Production Operator · RJ’s LicoriceOct 2021 – Present · 5 yrs 2 mos

Ensure compliance with company policies and work procedures, contributing to a safe, clean, and efficient workplace. Operate machinery and oversee production processes to meet food safety standards (HACCP, SQF). Address quality, safety, and hygiene issues in real-time to ensure smooth operations. Collaborate with team members and contribute to the training and development of new operators.

Claims Advisor · MarshJan 2018 – Jan 2020 · 2 yrs 1 mo

Managed claims evaluation, ensuring the accuracy and completeness of documents. Maintained open communication with clients, insurers, and internal teams to resolve issues efficiently. Ensured claims were processed in accordance with industry regulations and customer standards.

Risk Management Advisor and Insurance BrokerJan 2016 – Jan 2018 · 2 yrs 1 mo
Client Representative I – Motor InsuranceJan 2010 – Jan 2016 · 6 yrs 1 mo
Risk Management Advisor & Insurance Broker · Marsh Philippines, IncApr 2008 – Feb 2018 · 9 yrs 11 mos
Claims Advisor · Marsh Philippines, IncApr 2008 – Feb 2018 · 9 yrs 11 mos
Associate Broker to Client ExecutiveJan 2008 – Jan 2010 · 2 yrs 1 mo

Education

Bachelor of Science in Office Administration Major in Computer Secretarial Education · Partido State University2002 – 2006
High School Graduate · Ibona National High School1996 – 2000
Bachelor of Science in Office Administration · Partido State University2002 – 2006

Certifications and awards

NSAT Topnotcher2030 – 2026
Basic Non-Life Insurance Course2030 – 2026
Comprehensive General Liability Training2030 – 2026
Various certifications in motor claims management and all lines of insurance operations2030 – 2026

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