I am currently seeking a part-time evening and/or weekend role in the Talent industry. I am a highly motivated individual with over 20 years of experience in fast-paced, energetic, performance-driven environments, focused on customer support and clear communication. I am willing, self-motivated, with an analytical and performance-driven approach to work. I have strong problem-solving skills, can learn quickly on the job, and am happy to work unsupervised or as part of a team. I enjoy engaging with the public and staff and have transferable skills in motivation, patience, attention to detail, care and support.

Alexander O'Connell

I am currently seeking a part-time evening and/or weekend role in the Talent industry. I am a highly motivated individual with over 20 years of experience in fast-paced, energetic, performance-driven environments, focused on customer support and clear communication. I am willing, self-motivated, with an analytical and performance-driven approach to work. I have strong problem-solving skills, can learn quickly on the job, and am happy to work unsupervised or as part of a team. I enjoy engaging with the public and staff and have transferable skills in motivation, patience, attention to detail, care and support.

Available to hire

I am currently seeking a part-time evening and/or weekend role in the Talent industry. I am a highly motivated individual with over 20 years of experience in fast-paced, energetic, performance-driven environments, focused on customer support and clear communication.
I am willing, self-motivated, with an analytical and performance-driven approach to work. I have strong problem-solving skills, can learn quickly on the job, and am happy to work unsupervised or as part of a team. I enjoy engaging with the public and staff and have transferable skills in motivation, patience, attention to detail, care and support.

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Language

English
Fluent

Work Experience

Voiceover Artist (Voluntary/Contractual) at Self-Employed / Freelance
July 1, 2024 - November 11, 2025
Creating and supplying voice overs for the workplace phone system; developing VO content for social media; building a portfolio with non-profit licenses; exploring broader vocal range and acting aspects for voice work.
IT Support Engineer at BPH Attachments
January 1, 2022 - November 11, 2025
Multi-disciplinary IT support covering IT, telecommunications, hardware and software; main point of contact for IT queries; 1st-3rd line support; remote assistance; tickets and project tracking in ClickUp; liaising with 3rd parties; CCTV, Fire/Intruder Alarms, Access Control setup and Lean practices.
IT Service Desk Manager at NHS - Worthing
November 1, 2021 - November 1, 2021
Managed an award-winning IT service desk; supported over 18,000 staff across multiple locations; ensured daily/weekly/monthly targets were met; trained and mentored staff to engineer standard; produced training and documentation; Service Desk Institute Gold Member.
IT Service Desk Team Lead at NHS South East Commissioning Support Unit
May 1, 2021 - May 1, 2021
Coached and mentored a team of 30 staff; provided phone and face-to-face IT support; resolved issues; liaised with managers and executives to share knowledge on outstanding issues and projects; supported 30,000 NHS staff across Sussex, Kent and South London.

Education

A-Levels (Media Studies, English Language, ICT) at Littlehampton Community College
September 1, 2001 - August 1, 2003
GCSEs (English, Maths, Science, Religious Education, Physical Education, French) at Littlehampton Community School
January 11, 2030 - November 11, 2025

Qualifications

Service Desk Institute Gold Member
January 11, 2030 - November 11, 2025

Industry Experience

Media & Entertainment, Healthcare, Professional Services, Software & Internet, Education