Senior User Experience Specialist at Leidos

Led UX/UI design and research initiatives for the MySSA team, including requirements gathering and use case definition, collaborating with Product Owners, Project Managers, Developers, Testers, and Analysts on complex public-facing applications. Facilitated workshops to ideate solutions and address user pain points using design thinking. Provided support for seven major public-facing My SSA applications benefiting 80,000+ users on retirement and disability benefits journeys. Conducted data analysis to guide design decisions, and contributed to Sprint planning, DesignOps improvements, and design system maintenance. Achieved a 33% reduction in average submission time by simplifying navigation and flows. Elevated accessibility to WCAG 2.1 AA and Section 508 standards.

User Experience Specialist at Peraton

Contributed to UX/UI design and research for MySSA applications, collaborating with cross-functional teams to improve public-facing digital services. Conducted user research to gather insights from end-users and translated findings into actionable requirements. Participated in Agile ceremonies (standups, sprints, product discovery) and created interactive prototypes and design system components to support seven major MySSA applications serving 80,000+ users. Produced user-centered wireframes and rapid prototypes in Figma and Axure RP to visualize flows and interactions, and supported design governance for enterprise-level solutions.

Senior UX/UI Designer at Blen Inc

Led design direction and strategy across multiple sectors; mentored junior designers; established cohesive visual language, brand guidelines, and Design Systems governance. Fostered collaboration across cross-functional teams and contributed to all stages of the design lifecycle, from research and brainstorming to wireframing and high-fidelity mockups, including component libraries. Delivered data-driven, intuitive interfaces for B2B and B2C SaaS across Technology, E-commerce, Health, Marketing, Finance, Banking, and Government sectors, leveraging Lean UX to ensure accessible, user-centered outcomes. Ensured WCAG and Section 508 accessibility compliance and aligned solutions with brand guidelines.

User Experience Specialist at Leidos

Led the design team in transforming a complex design system, enhancing clarity and accessibility across a major product ecosystem. Collaborated closely with stakeholders to translate technical insights into detailed visual and functional requirements.