Aleeza Abdul Azeez

Designed and delivered Learning & Development programs for customer-facing retail teams across sales, customer service, cashiering, fragrance consulting, store operations, and store leadership. Built frontline capability through onboarding, refresher training, product knowledge modules, fragrance basics, customer handling, objection handling, premium service standards, and emotional selling techniques. Localized training content for UAE and India, aligning materials with brand tone, luxury service behavior, and customer experience standards. Facilitated roleplays, coaching conversations, and practical workshops to improve confidence, communication, customer engagement, and service consistency. Partnered with HR, retail heads, store managers, operations, and franchise stakeholders to identify training needs, support performance improvement, and create development plans for staff. Supported train-the-trainer reinforcement by guiding store managers and team leads on coaching staff and mai

Coordinated UAE-focused content and community engagement initiatives across digital platforms, ensuring brand alignment, audience relevance, and smooth production workflows. Worked with creators, teams, and stakeholders to support content planning, project timelines, communication, and execution of audience-facing campaigns. Managed schedules, coordination, follow-ups, and quality checks to maintain content standards and timely delivery across multiple project requirements.

Hosted and produced prime-time Malayalam radio shows, delivering engaging audience-led content while strengthening voice, storytelling, public speaking, and live communication. Managed show flow, scripts, promotions, interviews, live interactions, audience engagement, and brand-led content. Mentored presenters on voice modulation, stage presence, scripting, live hosting, audience connection, and professional presentation. Collaborated with production, programming, sales, and brand teams to execute campaigns, events, and content concepts aligned with audience preferences and advertiser expectations.