Available to hire
Hi, I’m Elena Ivanova, a growth-minded professional with a drive for building strong customer relationships and solving problems under pressure. I’ve worked in fast-paced, service-oriented environments—turning booking inquiries into solutions while maintaining a positive, professional demeanor.
I’ve gained practical experience in recruitment, direct sales, and cross-cultural communication through internships and roles at Booking.com and Southwestern Advantage. I enjoy collaboration, learning new skills, and applying data-driven approaches to deliver excellent service and support personal and professional growth.
Experience Level
Intermediate
Language
Russian
Fluent
English
Fluent
German
Intermediate
Spanish; Castilian
Beginner
Work Experience
Customer Service Representative at Booking.com
May 20, 2022 - December 20, 2022Provided support for Russian- and English-speaking customers, handling booking inquiries, changes, and issue resolution.
Student Manager and Sales representative at Southwestern Advantage
April 2, 2023 - October 30, 2024Recruiting and sales experience. Worked in USA during the summer performing door to door sales and working as a student manager prior the summer
Education
International Baccalaureate High School at International Baccalaureate High School
January 11, 2030 - October 21, 2025Bachelor of Business Administration at Estonian Business School
January 11, 2030 - October 21, 2025Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Education, Software & Internet
Experience Level
Intermediate
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