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I am a versatile professional with a background spanning education outreach, customer service, and retail management. I enjoy building strong relationships, solving problems, and coordinating complex processes to help people achieve their goals.\n\nI am multilingual and tech-savvy, comfortable with fast-paced environments, and adept at using tools like Microsoft Office, Slack and Zoom, plus AI platforms to drive productivity and creativity. I value teamwork, continuous learning, and maintaining professional relations with colleagues and clients.…I am a versatile professional with a background spanning education outreach, customer service, and retail management. I enjoy building strong relationships, solving problems, and coordinating complex processes to help people achieve their goals.\n\nI am multilingual and tech-savvy, comfortable with fast-paced environments, and adept at using tools like Microsoft Office, Slack and Zoom, plus AI platforms to drive productivity and creativity. I value teamwork, continuous learning, and maintaining professional relations with colleagues and clients.

Alen Jacob

AI Prompt Engineer, Data Annotator, Data Collector, +6

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I am a versatile professional with a background spanning education outreach, customer service, and retail management. I enjoy building strong relationships, solving problems, and coordinating complex processes to help people achieve their goals.\n\nI am multilingual and tech-savvy, comfortable with fast-paced environments, and adept at using tools like Microsoft Office, Slack and Zoom, plus AI platforms to drive productivity and creativity. I value teamwork, continuous learning, and maintaining professional relations with colleagues and clients.…I am a versatile professional with a background spanning education outreach, customer service, and retail management. I enjoy building strong relationships, solving problems, and coordinating complex processes to help people achieve their goals.\n\nI am multilingual and tech-savvy, comfortable with fast-paced environments, and adept at using tools like Microsoft Office, Slack and Zoom, plus AI platforms to drive productivity and creativity. I value teamwork, continuous learning, and maintaining professional relations with colleagues and clients.

Available to hire

I am a versatile professional with a background spanning education outreach, customer service, and retail management. I enjoy building strong relationships, solving problems, and coordinating complex processes to help people achieve their goals.\n\nI am multilingual and tech-savvy, comfortable with fast-paced environments, and adept at using tools like Microsoft Office, Slack and Zoom, plus AI platforms to drive productivity and creativity. I value teamwork, continuous learning, and maintaining professional relations with colleagues and clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Marathi (Marāṭhī)

Advanced

Malayalam

Advanced

Spanish; Castilian

Intermediate

Portuguese

Intermediate

Chinese

Intermediate

Work Experience

University Relations Officer at Edroots International

February 1, 2024 - October 29, 2025

Supported counselling team by providing detailed information on universities, programs, entry requirements, and application procedures; coordinated with the application processing team to ensure timely submissions and followed up with universities to expedite admissions decisions; managed issues during review, fee payment, enrollment, and onboarding up to the first day of class; represented Edroots at events and fairs and generated leads through consultative communication; leveraged strong technical proficiency and professional communication to support student admissions.

Senior Customer Service Associate at Accenture

January 31, 2024 - January 31, 2024

Provided sales and after-sales support for Verizon Wireless, handling technical inquiries, guiding customers through troubleshooting, and resolving issues promptly. Promoted and sold mobile devices, plans, accessories, and home solutions; focused on understanding customer needs to offer tailored recommendations, contributing to customer satisfaction and sales growth.

Customer Service Officer at Concentrix

May 31, 2022 - May 31, 2022

Handled banking inquiries and troubleshooting for JP Morgan & Chase Bank via Concentrix. Assisted customers with account queries, provided guidance on banking services, and maintained confidentiality in line with bank policies. Delivered high-quality service through clear communication and empathy.

Customer Retentions Officer at Tech Mahindra

July 31, 2021 - July 31, 2021

Managed customer retention, sales, and support for Three UK mobiles. Analyzed feedback and usage patterns, resolved service-related issues, and ensured a smooth customer experience. Built loyalty and maintained long-term satisfaction by addressing concerns and offering appropriate incentives.

Owner/Manager/Worker at Appearance Clothing

November 1, 2020 - November 1, 2020

Ran a family-owned men’s clothing shop, handling sales, customer service, daily operations, and inventory management. Built strong customer relationships and ensured quality service, adapting to changing demands before COVID-19 prompted a shift to online shopping; the business closed in November 2020.

Owner/Manager/Worker at Appearance Clothing

November 30, 2020 - November 30, 2020

Owner-manager of the family’s men's clothing shop; handled sales, customer service, and daily operations management; focused on quality customer interactions, inventory management, and coordination; the business flourished until COVID-19 and closed in November 2020, which sharpened entrepreneurial, managerial, and multitasking abilities.