Available to hire
I’m a project manager and operations professional with a track record of leading end-to-end initiatives across tech, events, and operations-heavy environments. I excel at turning ambiguity into structured plans, aligning stakeholders, and delivering with KPIs, while staying calm under real-world constraints. I bring growing expertise in AI-assisted project workflows and process optimization to improve predictability and quality across cross-functional teams.
I believe in empathy-driven collaboration and investing in teams to unlock smooth execution, especially across multi-location projects. I’m passionate about translating complex challenges into practical workflows, continuously optimizing processes, and delivering high-quality results for clients and partners.
Experience Level
Language
English
Fluent
German
Advanced
Russian
Fluent
Belarusian
Fluent
Work Experience
Project Coordinator (Founder) at Feieramt
October 1, 2025 - PresentFounder and project coordinator responsible for planning, scheduling, and coordinating cross-functional teams; tracked tasks, deadlines, and deliverables to ensure timely execution and clear ownership; prepared documentation, status updates, and meeting summaries for stakeholders; identified risks, dependencies, and roadblocks proactively and escalated as needed; facilitated smooth communication between team members and external partners.
Customer Experience Representative & Process Coordinator at Foundever
October 1, 2023 - December 31, 2025Managed a high volume of customer interactions via email and phone while meeting quality, SLA, and customer satisfaction standards; acted as escalation point for complex cases with structured follow-up; documented cases, actions, and outcomes; identified recurring issues and supported process improvements; coordinated with internal teams ensuring timely handover and follow-up; recognized for communication quality and reliability.
Operations & Team Lead at Victoria Tacos
September 1, 2022 - September 30, 2023Led daily operations for a team of up to 12 staff, managed schedules, task allocation, and operational priorities; resolved issues in a fast-paced environment with strict time constraints; served as escalation point for operational challenges to ensure continuity and quality standards.
Founder & Project Manager at FEIERAMT
October 1, 2022 - PresentFounded and manage recurring, deadline-driven projects delivered every 1.5–2 months, owning scope, timelines, budget oversight, and delivery. Lead cross-functional teams of 15–20 collaborators per project (venues, artists, promoters, technical partners). Coordinate international collaborations across Berlin, Paris, Tbilisi, and Frankfurt, aligning stakeholders across locations and timelines. Plan and track project roadmaps, milestones, dependencies, and risks from concept through live execution and post-delivery review. Act as primary decision-maker and escalation point, ensuring smooth execution under time-critical and operational constraints.
Customer Experience & Process Manager at FOUNDEVER (CLIENT: RAISIN UK)
October 1, 2023 - December 31, 2025Managed 60–80 customer cases per day for a regulated financial platform while consistently meeting SLA, quality, and compliance standards. Maintained delivery quality across high-volume workflows, balancing competing priorities and stakeholder expectations. Served as an unofficial escalation point and subject-matter expert for complex or sensitive cases. Supported onboarding and training of new hires on case handling, calls, tools, and internal workflows. Identified recurring workflow issues and shared structured insights with team leads to support process optimization and continuous improvement.
Team Lead / Shift Manager at VICTORIA TACOS
September 1, 2022 - October 31, 2023Led daily shifts for teams of up to 15 people, managing task allocation, service flow, and priorities during peak hours. Resolved operational issues in real time to maintain quality, pace, and customer satisfaction in a high-pressure environment. Supported onboarding and training of new team members, ensuring consistency with operational standards.
Operations Manager / Hiring Manager at RHUBARB HOSPITALITY COLLECTION
October 1, 2021 - September 30, 2022Managed daily operations across restaurant, bar, and deli environments, ensuring service continuity and operational standards. Acted as hiring manager, conducting 200+ interviews and overseeing onboarding and training of new staff. Planned staffing, schedules, and workflows to meet fluctuating demand and operational constraints. Served as escalation point for operational, personnel, and service-related issues. Coordinated cross-functional teams in a fast-paced, high-pressure environment.
Founder & Project Lead at FEIERAMT
October 1, 2022 - PresentFounded and led FEIERAMT, directing cross-functional teams of 15–20 contributors across creative, technical, and venue partners. Owned decision-making, prioritization, and delivery accountability across recurring project cycles. Led post-delivery reviews to continuously improve execution and collaboration. Managed end-to-end project delivery on a 1.5–2 month cycle, coordinating international delivery across Berlin, Paris, Tbilisi, and Frankfurt. Coordinated remote stakeholders and time-sensitive logistics across locations. Managed budgets, schedules, and operational risks to ensure on-time delivery and standardized execution workflows to improve predictability and quality across repeated events.
Team Lead & Shift Supervisor at Victoria Tacos
September 1, 2022 - October 1, 2023Led daily operations for teams of up to 15 people; acted as on-site escalation point for operational and customer-related issues. Prioritized tasks and resolved real-time blockers to maintain service pace and quality under tight time constraints. Supported onboarding and training to ensure consistent team performance and adherence to operational standards.
Operations Coordinator & Hiring Lead at Rhubarb Hospitality Collection
October 1, 2021 - September 1, 2022Led hiring for restaurant, bar, and deli teams (200+ interviews) and partnered with General Manager on final hiring decisions and team scaling. Coordinated multi-unit daily operations to ensure service continuity; planned staffing schedules and workflows aligned with demand. Resolved operational and personnel-related issues in a fast-paced environment to maintain service quality.
Education
Master of Arts (MA) – Hospitality Management at Berlin School of Business and Innovation
January 1, 2019 - December 31, 2021Bachelor's Degree – Hospitality & Event Management at Belarusian State Economic University
January 1, 2011 - December 31, 2016Master of Arts (MA) — Event Management at Berlin School of Business and Innovation
January 1, 2019 - January 1, 2021Bachelor's Degree — Hospitality & Hotels Management at Belarusian State Economic University
January 1, 2011 - January 1, 2016Project Management with AI — Professional Training at Fired Up Space
January 1, 2025 - January 1, 2026Master of Arts (MA) — Event Management at Berlin School of Business and Innovation
January 1, 2019 - January 1, 2021Bachelor's Degree — Hospitality & Hotels Management at Belarusian State Economic University
January 1, 2011 - January 1, 2016Project Management with AI — Professional Training at Fired Up Space · Berlin
January 1, 2025 - January 1, 2026Master of Arts (MA) — Event Management at Berlin School of Business and Innovation
January 1, 2019 - January 1, 2021Bachelor's Degree — Hospitality & Hotels Management at Belarusian State Economic University
January 1, 2011 - January 1, 2016Project Management with AI — Professional Training at Fired Up Space
January 1, 2025 - January 1, 2026Qualifications
Project Management with AI — Professional Training
January 1, 2025 - January 1, 2026Project Management with AI — Professional Training
January 1, 2025 - January 1, 2026Project Management with AI
January 1, 2025 - January 1, 2026Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Education, Retail, Other, Software & Internet
Experience Level
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