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Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results. I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.…Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results. I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.

Alexandra Konstantinova

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Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results. I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.…Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results. I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.

Available to hire

Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results.

I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.

Skills

CRM

Leadership

Experience Level

CRM

Expert

Leadership

Expert

Language

English

Advanced

Russian

Fluent

Ukrainian

Fluent

Work Experience

Senior Customer Engagement Specialist at ASTalent Agency

January 1, 2023 - January 1, 2024

Led the department responsible for employee performance evaluation and communications standards. Oversaw performance processes across approximately 10 operational teams (~120+ employees including team leads). Managed KPI tracking, performance reviews, and operational feedback systems. Improved onboarding, training documentation, and organizational scaling initiatives.

Performance & Team Operations Lead at ASTalent Agency

January 1, 2025 - January 1, 2026

Led the department responsible for employee performance evaluation and communications standards; oversaw performance processes across approximately 10 operational teams (~120+ employees). Managed KPI tracking, performance reviews, and operational scaling initiatives; built onboarding and training processes across teams; led mentoring and coaching initiatives.