AK

Alexandra Konstantinova

Available to hire

Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies.

About

Hi, I’m Alexandra Konstantinova, an Operations and Team Performance Specialist with a track record of leading performance management and training in fast-paced marketing agencies. I design onboarding programs, analyze KPIs, optimize workflows, and develop people through coaching and mentorship to drive engagement and results.

I focus on retention and conversion, analyze customer behavior and content performance to improve engagement and revenue. I collaborate with sales, retention, and engagement teams on KPI-driven growth, and I’ve built scalable onboarding and training processes across cross-functional teams.

  • 2 years' experience
  • Joined May 2026

Skills· 2

Languages

  • EnglishAdvanced
  • RussianFluent
  • UkrainianFluent

Industry experience

  • Media & Entertainment
  • Professional Services
  • Software & Internet
  • Other

Work experience

Performance & Team Operations Lead · ASTalent AgencyJan 2025 – Jan 2026 · 1 yr 1 mo

Led the department responsible for employee performance evaluation and communications standards; oversaw performance processes across approximately 10 operational teams (~120+ employees). Managed KPI tracking, performance reviews, and operational scaling initiatives; built onboarding and training processes across teams; led mentoring and coaching initiatives.

Senior Customer Engagement Specialist · ASTalent AgencyJan 2023 – Jan 2024 · 1 yr 1 mo

Led the department responsible for employee performance evaluation and communications standards. Oversaw performance processes across approximately 10 operational teams (~120+ employees including team leads). Managed KPI tracking, performance reviews, and operational feedback systems. Improved onboarding, training documentation, and organizational scaling initiatives.

Education

Bachelor’s degree in Design · Crimea Art College named after Samokish2020 – 2022

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