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I’m Ali Dahab, a Quality Assurance leader with about five years of experience, combining customer service, data analysis, and cross-functional leadership. I’ve helped startups and fast-growing teams build strong QA frameworks, improving customer experience metrics and ensuring consistency across customer service channels. In addition to traditional QA work, I’ve supported LLM-based customer service initiatives—focusing on hallucination mitigation, intent mapping, and conversational design—while creating “golden answers” to align model responses. I’ve also contributed to large-scale hiring efforts (nearly 1,000 front-line agents) by supporting interview/testing processes, and I bring experience across fintech, travel, and airlines.…I’m Ali Dahab, a Quality Assurance leader with about five years of experience, combining customer service, data analysis, and cross-functional leadership. I’ve helped startups and fast-growing teams build strong QA frameworks, improving customer experience metrics and ensuring consistency across customer service channels. In addition to traditional QA work, I’ve supported LLM-based customer service initiatives—focusing on hallucination mitigation, intent mapping, and conversational design—while creating “golden answers” to align model responses. I’ve also contributed to large-scale hiring efforts (nearly 1,000 front-line agents) by supporting interview/testing processes, and I bring experience across fintech, travel, and airlines.

A l i Dahab

AI Engineer, QA Engineer, Data Analyst, +2

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I’m Ali Dahab, a Quality Assurance leader with about five years of experience, combining customer service, data analysis, and cross-functional leadership. I’ve helped startups and fast-growing teams build strong QA frameworks, improving customer experience metrics and ensuring consistency across customer service channels. In addition to traditional QA work, I’ve supported LLM-based customer service initiatives—focusing on hallucination mitigation, intent mapping, and conversational design—while creating “golden answers” to align model responses. I’ve also contributed to large-scale hiring efforts (nearly 1,000 front-line agents) by supporting interview/testing processes, and I bring experience across fintech, travel, and airlines.…I’m Ali Dahab, a Quality Assurance leader with about five years of experience, combining customer service, data analysis, and cross-functional leadership. I’ve helped startups and fast-growing teams build strong QA frameworks, improving customer experience metrics and ensuring consistency across customer service channels. In addition to traditional QA work, I’ve supported LLM-based customer service initiatives—focusing on hallucination mitigation, intent mapping, and conversational design—while creating “golden answers” to align model responses. I’ve also contributed to large-scale hiring efforts (nearly 1,000 front-line agents) by supporting interview/testing processes, and I bring experience across fintech, travel, and airlines.

Available to hire

I’m Ali Dahab, a Quality Assurance leader with about five years of experience, combining customer service, data analysis, and cross-functional leadership. I’ve helped startups and fast-growing teams build strong QA frameworks, improving customer experience metrics and ensuring consistency across customer service channels.

In addition to traditional QA work, I’ve supported LLM-based customer service initiatives—focusing on hallucination mitigation, intent mapping, and conversational design—while creating “golden answers” to align model responses. I’ve also contributed to large-scale hiring efforts (nearly 1,000 front-line agents) by supporting interview/testing processes, and I bring experience across fintech, travel, and airlines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Fluent

Work Experience

Quality Assurance Lead at Tab by Fintech, Cairo

January 1, 2025 - June 1, 2026

Designed, established, and maintained QA standards, policies, and procedures across all customer service channels. Managed quality and performance for an in-house LLM agent by evaluating AI-generated responses, editing prompts for accuracy, and establishing “golden answers” for model alignment. Identified systemic issues and performed root-cause analysis (RCA) for quality gaps, and helped implement process improvements, best practices, and knowledge bases. Provided guidance, support, and mentorship to a team of 8–16 QA specialists/analysts, ensuring compliance with internal policies, legal requirements, and industry regulations in all customer interactions.

Sr, Quality Assurance Specialist at Tab by Fintech, Cairo

August 1, 2023 - January 1, 2025

Maintained up-to-date knowledge of products and services as a key point of reference. Managed and monitored a group of 6–8 quality analysts by conducting review/reviewer cycles and providing continuous feedback to drive measurable improvement. Played a key role in launching and creating quality processes for new lines of business. Participated in a large hiring operation (nearly 1,000 agents) involving shortlisting, interviewing, and assessing candidates. Collaborated with content teams to create knowledge bases, training materials, and knowledge quizzes.

Quality Assurance Specialist at Concentrix EG, Cairo

December 1, 2021 - August 1, 2023

Developed and delivered training programs to enhance customer service skills and knowledge. Identified and analyzed customer service issues and collaborated with other departments to design and implement solutions. Researched best practices in customer service and introduced new strategies and processes to improve overall quality. Analyzed customer feedback data to identify trends and opportunities for improvement, and worked with other team members to maintain high levels of customer satisfaction.

Customer Escalations Supervisor at Concentrix EG, Cairo

August 1, 2019 - December 1, 2021

Served as the primary contact for escalated customers, providing regular updates and managing expectations. Communicated effectively with internal departments and ensured escalation handling followed company policies, procedures, and relevant regulations. Advocated for customers while balancing customer needs with company policy requirements, ensuring fair and satisfactory resolutions.