I’m a Senior QA and Product Quality Engineer with 13+ years of experience ensuring software quality, streamlining release processes, and building high-performing QA teams. I specialize in bridging the gap between product, engineering, and operations — turning complex problems into efficient, scalable solutions. My career spans hands-on testing (manual, automated, API, database) and leadership roles where I’ve guided teams, optimized release cycles, and implemented process improvements that reduced critical defects and boosted customer satisfaction. Along the way, I’ve built test automation frameworks, audited client integrations, and partnered with cross-functional teams to deliver stable, user-friendly products in fast-paced Agile environments. I thrive in roles where quality, collaboration, and innovation intersect — whether that’s improving operational workflows, building automated regression suites, or digging into root cause analysis to strengthen product reliability.

Alicia Palmer

I’m a Senior QA and Product Quality Engineer with 13+ years of experience ensuring software quality, streamlining release processes, and building high-performing QA teams. I specialize in bridging the gap between product, engineering, and operations — turning complex problems into efficient, scalable solutions. My career spans hands-on testing (manual, automated, API, database) and leadership roles where I’ve guided teams, optimized release cycles, and implemented process improvements that reduced critical defects and boosted customer satisfaction. Along the way, I’ve built test automation frameworks, audited client integrations, and partnered with cross-functional teams to deliver stable, user-friendly products in fast-paced Agile environments. I thrive in roles where quality, collaboration, and innovation intersect — whether that’s improving operational workflows, building automated regression suites, or digging into root cause analysis to strengthen product reliability.

Available to hire

I’m a Senior QA and Product Quality Engineer with 13+ years of experience ensuring software quality, streamlining release processes, and building high-performing QA teams. I specialize in bridging the gap between product, engineering, and operations — turning complex problems into efficient, scalable solutions.

My career spans hands-on testing (manual, automated, API, database) and leadership roles where I’ve guided teams, optimized release cycles, and implemented process improvements that reduced critical defects and boosted customer satisfaction. Along the way, I’ve built test automation frameworks, audited client integrations, and partnered with cross-functional teams to deliver stable, user-friendly products in fast-paced Agile environments.

I thrive in roles where quality, collaboration, and innovation intersect — whether that’s improving operational workflows, building automated regression suites, or digging into root cause analysis to strengthen product reliability.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Product Quality Engineer at For Us All
September 1, 2024 - February 1, 2025
Served as primary QA partner for Operations, diagnosing and resolving client integration issues affecting product-wide data quality and client retention. Audited 200+ client payroll integrations, exposing data issues and determining root causes. Built SQL queries, Mode and Snowflake reports to detect system-wide data anomalies, enabling leadership to prioritize and resolve high-impact defects. Developed corrective actions to prevent recurrence and implemented process improvements which reduced integration error resolution time by 40%. Streamlined Ops workflows by training staff in real-time troubleshooting, cutting escalations by 30%.
Senior QA Engineer at For Us All
September 1, 2024 - October 10, 2025
Supported a legacy internal CRM application and customer-facing 401(k) portal. Helped launch a cloud-based React product line and led testing for API-based payroll provider integration, validating data flows and internal data transformation. Designed and executed test strategies from specs, demos, and exploratory testing to ensure full coverage and early defect detection. Performed functional, API, and UI testing across web and mobile using TestRail, Postman/Insomnia, and devspace. Queried databases with SQL, validated AWS Lambdas and state machines, and ran cron jobs and rake tasks. Built and maintained automated Cypress tests (Codefresh CI) with FactoryBot fixtures, increasing coverage by 40%. Collaborated with Design and Engineering through the full SDLC to deliver features and streamlined QA processes, releasing notes to internal and client stakeholders.
QA Manager at MobyMax
January 1, 2022 - October 10, 2025
Led a team of 6 QA engineers across multiple product lines, overseeing hiring, training, and career development. Established structured release schedules, improving deployment predictability and reducing bugs by 35%. Collaborated with tech leads to define project scope and timelines. Drafted and distributed internal + customer release communications for major launches. Represented QA in cross-functional planning sessions to strengthen requirements and reduce gaps.
QA Engineer at MobyMax
February 1, 2020 - October 10, 2025
Converted design specs, demos, exploratory testing, and user stories into actionable test plans, ensuring coverage for new features and edge cases. Identified and reported hundreds of critical defects with detailed reproduction steps. Partnered with Sales and Support to resolve customer issues, accelerating turnaround time. Co-created a company-wide wiki and regression library, later automated. Supported daily release schedule, balancing stability with rapid feature delivery.
Quality Analyst Team Lead at Insight Global
April 1, 2017 - October 10, 2025
Supervised QA team through release cycles, ensuring test plans were accurate and deadlines were met. Managed change control and release management processes, improving release efficiency.
Senior Software Quality Analyst at Insight Global
December 1, 2016 - October 10, 2025
Led QA projects from requirements to release, auditing test plans and automating regression scripts with UFT. Coordinated with business analysts and product owners to refine acceptance criteria.
IT Quality Analyst at Insight Global
October 1, 2013 - April 1, 2016
Developed and maintained functional test cases, leading UAT sessions for enterprise-wide applications. Served as liaison between business stakeholders and IT, improving clarity and reducing post-release defects.

Education

Bachelor of Arts in English (Cum Laude) at University of Georgia – Franklin College of Arts and Sciences
January 11, 2030 - October 10, 2025

Qualifications

ISTQB Certified Tester – Foundation Level
January 1, 2016 - October 10, 2025

Industry Experience

Software & Internet, Professional Services, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
See more

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