Alicia Palmer

Supported a legacy internal CRM application and customer-facing 401(k) portal. Helped launch a cloud-based React product line and led testing for API-based payroll provider integration, validating data flows and internal data transformation. Designed and executed test strategies from specs, demos, and exploratory testing to ensure full coverage and early defect detection. Performed functional, API, and UI testing across web and mobile using TestRail, Postman/Insomnia, and devspace. Queried databases with SQL, validated AWS Lambdas and state machines, and ran cron jobs and rake tasks. Built and maintained automated Cypress tests (Codefresh CI) with FactoryBot fixtures, increasing coverage by 40%. Collaborated with Design and Engineering through the full SDLC to deliver features and streamlined QA processes, releasing notes to internal and client stakeholders.

Served as primary QA partner for Operations, diagnosing and resolving client integration issues affecting product-wide data quality and client retention. Audited 200+ client payroll integrations, exposing data issues and determining root causes. Built SQL queries, Mode and Snowflake reports to detect system-wide data anomalies, enabling leadership to prioritize and resolve high-impact defects. Developed corrective actions to prevent recurrence and implemented process improvements which reduced integration error resolution time by 40%. Streamlined Ops workflows by training staff in real-time troubleshooting, cutting escalations by 30%.

Led a team of 6 QA engineers across multiple product lines, overseeing hiring, training, and career development. Established structured release schedules, improving deployment predictability and reducing bugs by 35%. Collaborated with tech leads to define project scope and timelines. Drafted and distributed internal + customer release communications for major launches. Represented QA in cross-functional planning sessions to strengthen requirements and reduce gaps.