Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.…I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Alina Khan

Project Manager, Data Analyst, Video Editor, +1





I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.…I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Available to hire

I’m Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams.

With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Quality Assurance & Operations Specialist at Cambridge Driving School

July 1, 2024 - November 26, 2025

Coordinated scheduling logistics with 10+ instructors to organize classes; uploaded and organized email campaigns and digital ads in CRM; performed end-to-end quality assurance on all digital assets and Ministry of Transportation (MTO) database submissions, ensuring 100% accuracy; maintained 98% first-pass success by troubleshooting issues and resolving production errors; led process improvements by analyzing error trends and implementing standardized audit cycles; served as SME for MTO submission protocols and digital workflow best practices.

Bilingual Client Care Representative at TELUS Health (formerly LifeWorks)

July 1, 2024 - July 1, 2024

Handled bilingual inbound inquiries in English & French and coordinated specialist appointment scheduling using internal CRM; collaborated with care consultants, insurance teams, and internal operations to deliver timely, high-quality services; documented call summaries and identified areas for follow-up; maintained data confidentiality and updated records in real-time.

Sales Associate at TJX Canada (Winners & Marshalls)

April 1, 2024 - April 1, 2024

Operated cash register and POS transactions; assisted customers on the sales floor with product information and recommendations; resolved inquiries and concerns to meet and exceed expectations; educated customers on jewelry quality and design; maintained inventory logs and updated product databases; delivered personalized customer support.