Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.…I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Alina Khan

Project Manager, Data Analyst, Video Editor, +1





I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.…I'm Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams. With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Available to hire

I’m Alina Khan, a Quality Assurance & Operations Specialist based in Cambridge, Ontario. I excel at coordinating scheduling, improving processes, and delivering high-quality digital assets and customer-focused service across multilingual teams.

With a Bachelor of Commerce in Supply Chain Management from York University and hands-on experience in driving school operations, healthcare client care, and retail sales, I bring a versatile mix of analytical thinking, cross-functional collaboration, and a customer-first mindset to every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Bilingual Client Care Representative at TELUS Health (formerly LifeWorks)

July 1, 2024 - July 1, 2024

Handled bilingual inbound inquiries in English & French and coordinated specialist appointment scheduling using internal CRM; collaborated with care consultants, insurance teams, and internal operations to deliver timely, high-quality services; documented call summaries and identified areas for follow-up; maintained data confidentiality and updated records in real-time.

Quality Assurance & Operations Specialist at Cambridge Driving School

July 1, 2024 - November 26, 2025

Coordinated scheduling logistics with 10+ instructors to organize classes; uploaded and organized email campaigns and digital ads in CRM; performed end-to-end quality assurance on all digital assets and Ministry of Transportation (MTO) database submissions, ensuring 100% accuracy; maintained 98% first-pass success by troubleshooting issues and resolving production errors; led process improvements by analyzing error trends and implementing standardized audit cycles; served as SME for MTO submission protocols and digital workflow best practices.

Sales Associate at TJX Canada (Winners & Marshalls)

April 1, 2024 - April 1, 2024

Operated cash register and POS transactions; assisted customers on the sales floor with product information and recommendations; resolved inquiries and concerns to meet and exceed expectations; educated customers on jewelry quality and design; maintained inventory logs and updated product databases; delivered personalized customer support.