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Client Operations Coordinator with 8+ years of experience in eCommerce SaaS operations, customer support, and product data validation. Proven background in B2B client communication, incident management, and cross-functional collaboration with technical and product teams. Detail-oriented and solution-focused, with strong analytical skills and the ability to investigate issues, improve processes, and ensure service quality…Client Operations Coordinator with 8+ years of experience in eCommerce SaaS operations, customer support, and product data validation. Proven background in B2B client communication, incident management, and cross-functional collaboration with technical and product teams. Detail-oriented and solution-focused, with strong analytical skills and the ability to investigate issues, improve processes, and ensure service quality

Alina Tintea

Brand Strategist, Data Analyst, Social Media Freelancer

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Client Operations Coordinator with 8+ years of experience in eCommerce SaaS operations, customer support, and product data validation. Proven background in B2B client communication, incident management, and cross-functional collaboration with technical and product teams. Detail-oriented and solution-focused, with strong analytical skills and the ability to investigate issues, improve processes, and ensure service quality…Client Operations Coordinator with 8+ years of experience in eCommerce SaaS operations, customer support, and product data validation. Proven background in B2B client communication, incident management, and cross-functional collaboration with technical and product teams. Detail-oriented and solution-focused, with strong analytical skills and the ability to investigate issues, improve processes, and ensure service quality

Available to hire

Client Operations Coordinator with 8+ years of experience in eCommerce SaaS operations,
customer support, and product data validation. Proven background in B2B client
communication, incident management, and cross-functional collaboration with technical
and product teams. Detail-oriented and solution-focused, with strong analytical skills and
the ability to investigate issues, improve processes, and ensure service quality

Skills

Microsoft Excel

Jira

Experience Level

Microsoft Excel

Expert

Jira

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Work Experience

Client Operations Coordinator (Customer Support & Service Delivery) at ChannelSight

January 1, 2022 - Present

Coordinate operational requests from international B2B clients; manage and prioritize tickets according to SLA requirements; investigate incidents and follow through to resolution; act as liaison between clients and internal teams (QA, Development, Product); monitor service performance and report recurring issues; provide support for implementations and platform configurations; improve internal documentation and operational workflows

Support Specialist at ChannelSight

May 1, 2019 - December 31, 2021

Provided technical and functional support to users and partners; triaged, investigated, and tracked tickets in the ticketing system; reproduced issues and escalated them to technical teams; guided and trained users on platform usage; ensured customer satisfaction and SLA compliance

QA Analyst (Product Data & Catalog Validation) at ChannelSight

October 1, 2015 - April 30, 2019

Analyzed and validated product data within eCommerce platforms; performed product matching between products and retailer catalogs; verified data accuracy (product codes, titles, attributes, variations); identified inconsistencies and investigated root causes in datasets; collaborated with technical teams to correct integration errors; monitored catalog quality and prevented listing issues; documented findings and proposed process improvements

Quality Control Inspector at Plastik Mark

April 1, 2013 - September 30, 2015

Performed visual and dimensional inspection of manufactured products; verified compliance with quality standards and specifications; identified defects and reported non-conformities; documented inspection results and maintained quality records; collaborated with production teams to prevent recurring issues