I'm a multilingual, customer-focused professional with extensive experience in client relations, escalation management, and remote interpreting. I hold an LLB in Law with Criminology and an LLM in International Law, and I have a proven track record across customer service, premium retail, and interpreting environments, supported by strong cross-cultural communication skills.…

KEVIN ALMADA

I'm a multilingual, customer-focused professional with extensive experience in client relations, escalation management, and remote interpreting. I hold an LLB in Law with Criminology and an LLM in International Law, and I have a proven track record across customer service, premium retail, and interpreting environments, supported by strong cross-cultural communication skills.…

Available to hire

I’m a multilingual, customer-focused professional with extensive experience in client relations, escalation management, and remote interpreting.

I hold an LLB in Law with Criminology and an LLM in International Law, and I have a proven track record across customer service, premium retail, and interpreting environments, supported by strong cross-cultural communication skills.

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Skills

Experience Level

CRM
Expert
Copywriting
Intermediate

Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Fluent
Italian
Advanced
French
Beginner
Russian
Beginner

Work Experience

Supervisor at ManyPets Limited
January 1, 2022 - Present
Supervise daily operations and service teams; Act as senior escalation point for complex customer issues; Maintain long-term customer relationships and service standards; Communicate with clients in English, Portuguese, and Spanish.
Interpreter (Remote) at SENSEE Limited
January 1, 2020 - January 1, 2022
Delivered professional remote interpreting services; Supported sensitive and high-stakes client interactions; Maintained strict confidentiality and ethical standards.
Suit Specialist at Moss Bros
January 1, 2016 - January 1, 2019
Delivered premium customer service and relationship management in premium retail.
Sales Assistant at Ralph Lauren
January 1, 2016 - January 1, 2019
Delivered premium customer service and relationship management in premium retail.
Suit Specialist at Hugo Boss
January 1, 2016 - January 1, 2019
Delivered premium customer service and relationship management in a luxury retail environment.
Finance Work Experience Placement at Deloitte LLP
January 1, 2016 - January 1, 2016
Short-term finance work experience placement; Exposure to professional services, compliance, and client standards.

Education

Master of Laws (LLM) – International Law at University of Leicester
January 11, 2030 - January 1, 2021
Bachelor of Laws (LLB) – Law with Criminology at University of Leicester
January 11, 2030 - January 1, 2020
A-Levels: Law, Psychology, Spanish, Portuguese at Valentines High School (Sixth Form)
January 11, 2030 - January 1, 2017
GCSEs: 12 A*–C at Little Ilford School
January 11, 2030 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Media & Entertainment
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