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Experienced customer service and social media professional with a strong focus on handling customer inquiries, resolving complaints, and maintaining low handle time to ensure high end-user quality. Adept at providing accurate information and recommending products and bundles to support business goals. Skilled in communication, cultural awareness, strategic thinking, and analytical problem-solving, with a track record across roles including live chat/customer support, social media moderation, and retail/operations supervision. Holds a Bachelor’s degree in System Information Management and brings a team-oriented, detail-focused approach to driving and achieving results.…Experienced customer service and social media professional with a strong focus on handling customer inquiries, resolving complaints, and maintaining low handle time to ensure high end-user quality. Adept at providing accurate information and recommending products and bundles to support business goals. Skilled in communication, cultural awareness, strategic thinking, and analytical problem-solving, with a track record across roles including live chat/customer support, social media moderation, and retail/operations supervision. Holds a Bachelor’s degree in System Information Management and brings a team-oriented, detail-focused approach to driving and achieving results.

Aly Essam

Social Media Manager, SEO Expert, Digital Marketer, +1

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Experienced customer service and social media professional with a strong focus on handling customer inquiries, resolving complaints, and maintaining low handle time to ensure high end-user quality. Adept at providing accurate information and recommending products and bundles to support business goals. Skilled in communication, cultural awareness, strategic thinking, and analytical problem-solving, with a track record across roles including live chat/customer support, social media moderation, and retail/operations supervision. Holds a Bachelor’s degree in System Information Management and brings a team-oriented, detail-focused approach to driving and achieving results.…Experienced customer service and social media professional with a strong focus on handling customer inquiries, resolving complaints, and maintaining low handle time to ensure high end-user quality. Adept at providing accurate information and recommending products and bundles to support business goals. Skilled in communication, cultural awareness, strategic thinking, and analytical problem-solving, with a track record across roles including live chat/customer support, social media moderation, and retail/operations supervision. Holds a Bachelor’s degree in System Information Management and brings a team-oriented, detail-focused approach to driving and achieving results.

Available to hire

Experienced customer service and social media professional with a strong focus on handling customer inquiries, resolving complaints, and maintaining low handle time to ensure high end-user quality. Adept at providing accurate information and recommending products and bundles to support business goals.

Skilled in communication, cultural awareness, strategic thinking, and analytical problem-solving, with a track record across roles including live chat/customer support, social media moderation, and retail/operations supervision. Holds a Bachelor’s degree in System Information Management and brings a team-oriented, detail-focused approach to driving and achieving results.

Skills

SEO

CRM

Experience Level

SEO

Intermediate

CRM

Intermediate

Work Experience

AI Annotation / Search engine evaluation at Remotasks AI Annotation; clickworker.com, Inc.

January 1, 2020 - Present

Performed AI annotation and search engine evaluation tasks. Worked independently as a self-employed contributor delivering required outputs and meeting task guidelines/quality expectations.

Social Media Moderator at Self-employed

October 1, 2019 - Present

Moderated social media content and interactions in line with platform/community requirements. Ensured compliance, reviewed user content, and supported safe/appropriate user experiences.

Usher supervisor at Mansour Group

April 1, 2016 - September 1, 2019

Supervised usher operations in event/venue settings. Coordinated front-of-house activities, supported smooth guest flow, and ensured service standards during operations.

Live chat agent at Raya

April 1, 2014 - May 1, 2015

Handled customer inquiries via live chat, provided product/service information, resolved issues, and maintained service quality. Documented reports and ensured accurate communication with end users.

Oriflame Cosmetics Director at Oriflame Cosmetics

August 1, 2005 - May 1, 2010

Directed sales and customer-facing operations as part of Oriflame Cosmetics. Served as a customer contact point, recommended products and bundles, and supported the achievement of high customer service standards.