Available to hire
Results-driven professional with 4 years of experience in customer service and team supervision. Skilled in people management, operations, and employee training, with a strong focus on improving customer experience and ensuring operational success.
Known for resolving customer complaints professionally, greeting and serving guests efficiently, and training new employees by explaining rules, procedures, and job responsibilities. Experienced in sales promotion, collecting customer feedback, and handling returns, exchanges, and refunds according to company policies.
Experience Level
Expert
Intermediate
Language
Work Experience
Restaurant Manager at Rich and Dan Bermil - Jollibee Restaurant
June 1, 2022 - PresentService Crew at Jollibee Highway (D2) Service Crew
February 1, 2020 - February 1, 2024Resolved customer complaints professionally, ensuring satisfaction and fostering positive customer experiences. Greeted and served guests with warmth and efficiency, contributing to customer loyalty and repeat visits. Trained new employees by explaining rules, procedures, and job responsibilities to ensure understanding of roles.
Assistant Restaurant Manager II at Richmond Dan Bermil - Jollibee Assistant Restaurant Manager II
February 1, 2020 - PresentAssistant Restaurant Manager I I I at Rich and Dan Bermil - Jollibee Restaurant
August 1, 2019 - June 1, 2022Sales Associate at KCC Mall of Marbel
July 1, 2019 - August 31, 2019Handled customer complaints with professionalism and empathy. Processed returns, exchanges, and refunds in accordance with company policies.
Sales Promoter at KCC Mall of Marbel
May 1, 2019 - August 1, 2019Collected customer feedback to improve service and product offerings. Promoted special deals and encouraged product purchases through effective communication and persuasion.
Sales Associate at KCC Mall of Marbel
July 1, 2018 - December 1, 2018Handled customer complaints with professionalism and empathy. Processed returns, exchanges, and refunds in accordance with company policies.
Sales Promoter at KCC Mall of Marbel
February 1, 2016 - December 1, 2018Collected customer feedback to improve service and product offerings. Promoted special deals and encouraged product purchases through effective communication and persuasion.
DT2 Service Crew at Jollibee Highway
May 1, 2012 - February 1, 2016Resolved customer complaints professionally to ensure satisfaction and maintain positive customer experiences. Greeted and served guests with warmth and efficiency, contributing to customer loyalty and repeat visits. Trained new employees by explaining rules, procedures, and job responsibilities.
Service Crew / Service Crew at Jollibee Highway D T2 Service
May 1, 2012 - February 1, 2016Resolved customer complaints professionally to ensure satisfaction and positive experiences. Greeted and served guests with warmth and efficiency, contributing to customer loyalty and repeat visits. Trained new employees by explaining rules, procedures, and job responsibilities.
Education
Bachelor Degree (STI College) at Goldenstate College of Koronadal
January 11, 2030 - July 27, 2026Senior High School (Technical Vocational - Tourism Operations) at Koronadal Senior High School
January 11, 2030 - July 27, 2026Comprehensive High School (Junior High School) at Koronadal National Comprehensive High School
January 11, 2030 - July 27, 2026Junior High School at Joribee Highway D T2 Service (school/location listed)
January 11, 2030 - July 27, 2026Bachelor's Degree at Goldenstate College of Koronadal
January 11, 2030 - July 27, 2026Senior High School (Technical-Vocational) at STI College of Koronadal / Koronadal Senior High School (Technical Vocational - Tourism Operations)
January 11, 2030 - July 27, 2026Comprehensive High School at Koronadal National Comprehensive High School
January 11, 2030 - July 27, 2026Junior High School at Junior High School / Koronadal Central Elementary School (as listed)
January 11, 2030 - July 27, 2026Elementary at Koronadal Central Elementary School
January 11, 2030 - July 27, 2026Bachelor's Degree (STI College - KORONADAL) at STI College of Koronadal
January 11, 2030 - July 27, 2026Senior High School Technical Vocational - Tourism Operations at Koronadal National Comprehensive High School
January 11, 2030 - July 27, 2026Junior High School at Junior High School (Koronadal)
January 11, 2030 - July 27, 2026Elementary at Koronadal Central Elementary School
January 11, 2030 - July 27, 2026Elementary Experience at Jollibee Highway (D T2 Service Crew)
January 11, 2030 - July 27, 2026Qualifications
Data Privacy Act in Focus (Republic Act No. 10173)
January 11, 2030 - July 27, 2026Jay-El Tutorial and Paralegal Services - Mastering Administrative Excellence, Organization & Office Management (Session 1 & 2)
May 24, 2026 - May 24, 2026Jay-El Tutorial and Paralegal Services - Mastering Administrative Excellence, Organization & Office Management (Session 1 & 2)
June 7, 2026 - June 14, 2026Jay-El Tutorial and Paralegal Services - Human Resource Compliance and Labor Law (Sessions 1 & 2)
June 21, 2026 - June 28, 2026Data Privacy Act in Focus (Republic Act No. 10173) - The Law Guide Jay-El Tutorial and Paralegal Services
May 24, 2022 - June 28, 2026Mastering Administrative Excellence, Organization & Office Management (Session 1 & 2) - The Law Guide Jay-El Tutorial and Paralegal Services
May 24, 2026 - June 7, 2026Human Resource Compliance and Labor Law (Sessions 1 & 2) - The Law Guide Jay-El Tutorial and Paralegal Services
June 7, 2026 - June 14, 2026Human Resource Compliance and Labor Law (Sessions 1 & 2) - The Law Guide Jay-El Tutorial and Paralegal Services
June 21, 2026 - June 28, 2026Data Privacy Act in Focus (Republic Act No. 10173) - The Law Guide Jay-El Tutorial and Paralegal Services
January 1, 2020 - July 27, 2026Mastering Administrative Excellence, Organization & Office Management (Session 1 & 2) - The Law Guide Jay-El Tutorial and Paralegal Services
May 24, 2026 - June 7, 2026Human Resource Compliance and Labor Law (Sessions 1 & 2) - The Law Guide Jay-El Tutorial and Paralegal Services
June 7, 2026 - June 14, 2026Educational qualification/training (The Law Guide Jay-El Tutorial and Paralegal Services) - Human Resource Compliance and Labor Law (Sessions 1 & 2) and related session dates
June 21, 2026 - June 28, 2026Industry Experience
Retail, Education, Professional Services, Government, Travel & Hospitality, Consumer Goods
Experience Level
Expert
Intermediate
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