Available to hire
Hi, I’m Leo Fidel. I’m a short-form video editor and graphic designer based in Bur Dubai, UAE, with experience creating engaging visual content for social media, marketing campaigns, and digital platforms.
I specialize in video editing, graphic design, branding, and content creation, with a strong focus on storytelling, audience engagement, and delivering high-quality creative assets that help brands reach their goals.
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
Social Media Manager / Graphic and Web Designer (Freelance) at Meraki Media
February 1, 2024 - August 19, 2025Created engaging graphics and responsive websites to elevate brand identity across digital and print channels. Managed social media content and campaigns, driving growth and engagement. Partnered with teams to support marketing initiatives and optimized design strategies through performance analysis for stronger ROI.
Quality Assurance Specialist at Spring Financial
June 1, 2025 - August 19, 2025Drove service excellence by analyzing customer interactions, coaching agents, and ensuring compliance with financial protocols, resulting in reduced risks and improved customer outcomes. Provided actionable insights to leadership, enhancing training and quality strategies. Monitored agent-customer calls to ensure compliance with quality standards and regulations, delivering targeted coaching to enhance communication and product knowledge, and upheld customer care excellence in a risk-sensitive credit services environment.
Quality Assurance Specialist at Cactus Credit
November 1, 2023 - August 19, 2025Performed quality assurance duties focusing on call analysis and compliance within the credit service industry to reduce risks and improve service quality.
Travel Consultant at Dyninno PH
September 1, 2019 - August 19, 2025Specialized in economy to business class flight sales for individual and corporate clients, consistently exceeding targets through upselling and personalized travel solutions. Expert in GDS systems for managing complex international bookings, focusing on accuracy, client engagement, and repeat business.
Travel Expert at Orbitz - Expedia
May 1, 2018 - August 19, 2025Handled flight, hotel, and car reservations for individual and corporate clients from initial booking to itinerary changes. Proficient in GDS platforms including Amadeus, Worldspan, and Sabre, delivering tailored travel solutions and seamless customer support across complex itineraries.
Social Media Manager | Graphic Designer | Video Editor at Shelf Gate
April 20, 2020 - April 20, 2025Managed content strategy for 6–10 client accounts, improving consistency across community engagement, content calendars, and campaign execution. Created high-performing short-form videos including Instagram Reels and book trailers, tailored for platform visibility and audience engagement. Designed branded marketing assets such as book covers, promotional banners, and digital campaign visuals. Built and maintained WordPress and Wix websites supporting brand visibility, lead generation, and sales conversion. Used performance insights and analytics to refine content strategy, improve campaign direction, and drive stronger digital marketing results.
Education
Bachelor of Science in Information Technology at Guiuan E, Samar Philippines
January 11, 2030 - August 19, 2025Undergraduate in Computer Programming at AMA Computer College
January 11, 2030 - June 16, 2026Qualifications
Industry Experience
Financial Services, Travel & Hospitality, Media & Entertainment, Software & Internet, Professional Services, Other
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