Available to hire
Writer and communicator with a BA in English and 6+ years of experience turning complicated ideas into writing that actually lands. I work across formats and audiences, adapting voice and tone to fit the piece rather than forcing everything into the same mold. I use AI tools to sharpen and accelerate my process without losing the human quality that makes writing worth reading. Currently developing a long-form fiction project with a self-publishing goal, because writing is my life passion.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Operations Manager — Communications & Content Lead
January 1, 2023 - PresentPrimarily responsible for all internal and external company communications, including executive updates, leadership memos, all-hands messaging, and client-facing correspondence across a 100+ person organization. Developed and maintained a consistent brand voice across operational documents, SOPs, onboarding material, and employee-facing content—writing clearly for diverse audiences. Authored executive-level presentations and reporting documents, synthesizing complex operational data into clear, narrative-driven summaries for leadership decisions. Created company-wide communications frameworks and reporting cadences with tone, structure, and style standards still in use across departments. Wrote and edited job descriptions, offer letters, and people operations documentation—balancing legal clarity with an approachable, human voice. Used AI writing tools (Claude, ChatGPT, Perplexity) to ideate, draft, and refine content at scale while preserving quality and intent.
Client Relations Manager
May 1, 2022 - February 1, 2023Managed all written client communications, including onboarding emails, issue resolution correspondence, and ongoing client relationship touchpoints—developing a warm, professional voice that strengthened client retention. Produced internal summaries and briefing documents to keep leadership aligned on client status, priorities, and escalations.
Marketing Intern → Operations Leadership
January 1, 2020 - May 1, 2022Contributed to digital marketing content and outreach campaigns, developing skills in audience targeting and message framing that increased qualified leads by 45%. Drafted social media content, email copy, and engagement materials as part of a cross-functional marketing effort.
Education
Bachelor of Arts, English at University of Tennessee, Knoxville
January 11, 2030 - June 10, 2026Landmark Leadership Training Program at Landmark
January 11, 2030 - June 10, 2026Qualifications
Landmark Leadership Training Program
January 11, 2030 - June 10, 2026Industry Experience
Media & Entertainment, Professional Services
Skills
Experience Level
Expert
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