Anastasiia Prokopenko

Managed front desk operations including check-in/out, reservations, and guest communications for a high-volume downtown Halifax property serving corporate and leisure guests. Promoted to Relief Supervisor within two years, supporting shift leadership and team performance. Resolved guest concerns promptly while maintaining high service standards in a fast-paced hospitality environment, balancing this full-time role with ongoing freelance graphic design work.

Processed 20–30 custom print and embroidery jobs per week, managing complex multi-color files for high-profile clients including the Canadian Armed Forces, sports teams, and provincial tourism organizations across Canada. Applied Pantone color matching to ensure accurate color reproduction, collaborating with the production team to confirm correct hue and ink mixing. Reviewed and prepared production-ready artwork in Adobe Illustrator and InDesign, identifying file errors and recommending design fixes prior to print approval. Updated and printed product catalogues using Adobe InDesign. Coordinated vendor orders for promotional items (stickers, pens, branded merchandise) ensuring timely delivery and quality standards. Liaised with clients through approvals to ensure final outputs matched brand expectations.

Developed 30+ logo and brand identity systems for clients across industries including real estate, fashion, beauty, food, and hospitality. Created a comprehensive brand identity system from scratch for an import/export company entering international markets, delivering a complete visual toolkit (logo, brand guidelines, print and digital assets). Designed brand identity for a Halifax-based offline social club. Independently delivered 200+ print and digital layouts across client projects, managing the workflow from concept to print-ready file preparation. Produced branded social media template systems with usage instructions for client consistency. Prepared print-ready files (CMYK, bleeds, crop marks) for business cards, brochures, stickers, and product packaging.