Andrea Montoya Martinez

Customer Service and Public Relations Representative at Dolci Salat, Barcelona

Managed customer relationships and developed new business opportunities. Improved customer service and satisfaction through direct messages and comments. Coordinated with internal stakeholders to ensure customer needs were met. Provided basic technical support to customers to resolve product or service issues. Implemented customer retention strategies to build loyalty.

Marketing and Social Media Coordinator at Celestial, Cardedeu

Managed social media accounts (Facebook and Instagram), including content planning, follower interactions, and posts. Achieved over 30% increase in new followers. Strategized and produced video content for client websites and social media. Secured new clients and increased sales by 10%. Created and managed campaigns that boosted online leads, revenue, and customer engagement by 20%.