Andreia Martini

Integrate UX principles into e-learning modules, streamlining navigation and visual layouts to reduce cognitive load and improve learner completion. Use AI voiceover tools to generate high-quality narration and reduce audio production timelines while maintaining a natural professional tone. Produce end-to-end visual assets for multiple educational courses per quarter (managing client feedback loops), including teleprompter script optimization for readability and on-camera delivery. Edit and enhance videos with graphics and sound design to maintain engagement across learning content.

Design and deliver technical learning and workforce services by partnering with a cross-functional team to create visual design and animations for e-learning presentations. Manage multiple courses with large slide volumes across multi-month delivery cycles, creating original visual assets (infographics, custom icons, and interface layouts) and transforming complex training scripts into visual storytelling. Direct an asset pipeline including image selection, AI-assisted generation (Midjourney), and alignment prior to studio recording. Maintain accessibility and brand consistency by auditing typography legibility, contrast ratios, and icon sizing; also co-developed the company website using Wix.

Diagnose and resolve Tier 1 hardware and software issues for macOS users using internal knowledge bases, ensuring accurate and swift troubleshooting. Manage customer interaction dashboards with careful logging of device specifications and client data to support GDPR-compliant case tracking and follow-up. Collaborate with senior departments to escalate complex issues and determine advanced troubleshooting strategies, maintaining up-to-date expertise on software versions and system updates in a high-volume environment.