Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Michaela Angie D. Alvarez. I’m a results-driven operations and administrative professional with a passion for e-commerce, customer service, and coffee culture. I excel at editing product visuals, crafting engaging descriptions, and coordinating cross-functional teams to meet tight deadlines. With hands-on experience in retail and service environments, I thrive on turning complex processes into smooth workflows, training teammates, and delivering outstanding customer experiences. I’m eager to apply my creative and organizational skills to help your team grow and shine.…Hi, I’m Michaela Angie D. Alvarez. I’m a results-driven operations and administrative professional with a passion for e-commerce, customer service, and coffee culture. I excel at editing product visuals, crafting engaging descriptions, and coordinating cross-functional teams to meet tight deadlines. With hands-on experience in retail and service environments, I thrive on turning complex processes into smooth workflows, training teammates, and delivering outstanding customer experiences. I’m eager to apply my creative and organizational skills to help your team grow and shine.

Michaela Angie D. Alvarez

Photographer, Graphic Designer, Illustrator, +7





Hi, I’m Michaela Angie D. Alvarez. I’m a results-driven operations and administrative professional with a passion for e-commerce, customer service, and coffee culture. I excel at editing product visuals, crafting engaging descriptions, and coordinating cross-functional teams to meet tight deadlines. With hands-on experience in retail and service environments, I thrive on turning complex processes into smooth workflows, training teammates, and delivering outstanding customer experiences. I’m eager to apply my creative and organizational skills to help your team grow and shine.…Hi, I’m Michaela Angie D. Alvarez. I’m a results-driven operations and administrative professional with a passion for e-commerce, customer service, and coffee culture. I excel at editing product visuals, crafting engaging descriptions, and coordinating cross-functional teams to meet tight deadlines. With hands-on experience in retail and service environments, I thrive on turning complex processes into smooth workflows, training teammates, and delivering outstanding customer experiences. I’m eager to apply my creative and organizational skills to help your team grow and shine.

Available to hire

Hi, I’m Michaela Angie D. Alvarez. I’m a results-driven operations and administrative professional with a passion for e-commerce, customer service, and coffee culture. I excel at editing product visuals, crafting engaging descriptions, and coordinating cross-functional teams to meet tight deadlines.

With hands-on experience in retail and service environments, I thrive on turning complex processes into smooth workflows, training teammates, and delivering outstanding customer experiences. I’m eager to apply my creative and organizational skills to help your team grow and shine.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Operations Assistant, E-commerce at Watsons Personal Care Phils. (Inc.)

May 1, 2025 - December 1, 2025

Edited and enhanced product images for Beauty and Health lines to ensure high-quality visuals for Watsons app and website; uploaded assets to the Digital Asset Management (DAM) system; wrote and updated accurate product descriptions to support online sales and customer experience; collaborated with team during peak periods; maintained efficiency and met deadlines for timely publication of products on the e-commerce platform.

Admin Assistant at Systato

August 1, 2024 - October 1, 2025

Managed email, calendar, and other communication platforms to prioritize meetings and optimize time/resources; maintained confidentiality and discretion with sensitive information; organized documents, performed data entry and report generation; resolved technical issues and provided administrative support to ensure smooth office operations.

Global Coffee Master and Barista Trainer at Starbucks Philippines

September 1, 2022 - January 1, 2025

Built rapport with customers and educated them about coffee products; crafted personalized beverages for up to 200 customers daily and memorized 60+ menu items; trained new hires on customer service, beverage preparation, and equipment maintenance; collaborated with 6-8 coworkers per shift to exceed performance metrics; accurately managed cash flow and upheld Starbucks standards.

Customer Service Representative – T-Mobile at Teleperformance

December 1, 2020 - May 1, 2021

Responded to customer inquiries, managed 30-50 calls per shift, and provided timely resolutions; educated customers about services and due balances to boost loyalty; identified upsell opportunities and contributed to revenue growth; used problem-solving skills and company resources to resolve issues; collaborated with teammates to achieve satisfaction goals.

Customer Service Representative – SiriusXM at Concentrix

July 1, 2019 - September 1, 2019

Handled address inquiries and subscription-related tasks (application, renewal, reactivation, cancellation); managed billing updates and disputes; upsold higher-tier subscriptions and added features; delivered customer service to ensure satisfaction and issue resolution.

Operations Assistant, E-commerce Division at Watsons Personal Care Phils. (Inc.)

May 1, 2025 - December 31, 2025

Edited product images for Beauty and Health lines provided by suppliers; uploaded edited images to the Digital Asset Management (DAM) system; wrote and updated engaging product descriptions to support online sales; collaborated with team during peak periods; maintained efficiency to ensure timely publication of products on the e-commerce platform.