Available to hire
Hi there! I’m Ann Therese Cano, a versatile Administrative and Operations Professional based in Batac, Philippines. I excel in virtual assistance, customer service, recruitment, and content coordination, delivering organized, reliable support across fast-paced environments. I’m quick to learn new tools and love using AI and automation to streamline workflows, improve communication, and keep data accurate.
I’m known for integrity, accountability, and a proactive approach. I thrive in high-volume scheduling, onboarding, bookkeeping, invoicing, and content management, always aiming to deliver top-notch service and thoughtful solutions. My friendly, detail-oriented mindset helps teams stay on track and achieve their goals with clarity and momentum.
Language
English
Fluent
Work Experience
Independent Contractor
July 1, 2024 - PresentManaged inbound/outbound calls and ongoing communications with candidates, clients, and internal teams; oversaw scheduling, reminders, class rosters, and interview coordination; tracked and updated data across multiple systems with accuracy and consistency; managed candidate pipelines from outreach to onboarding; utilized AI tools and Google Workspace to streamline workflows and support hiring decisions; handled invoicing, payroll, bookkeeping, commissions, and financial record maintenance; generated reports for management and resolved payroll, scheduling, and reporting issues; conducted daily video interviews with potential medical providers to assess qualifications and fit; educated candidates about provider roles, expectations, and opportunities; followed up with prospects to guide them through the onboarding journey; focused on converting interested candidates into active providers; collaborated with Provider Care Team to optimize interview and follow-up processes; ensured content/
Talent Acquisition Specialist at ProbeCX
July 1, 2023 - July 31, 2024Managed inbound/outbound calls with candidates, clients, and internal teams; oversaw scheduling, reminders, class rosters, and interview coordination; tracked and updated data across multiple systems; managed candidate pipelines from initial outreach to onboarding; used AI tools and Google Workspace to streamline workflows and support executive decision-making; provided updates and reports to management; conducted following-up activities to guide prospects through onboarding.
Travel Booking Specialist at Alorica Teleservices
May 1, 2021 - August 31, 2021Handled inbound calls from direct passengers and partner travel agents to create, amend, or cancel cruise bookings; processed payments and bookings; documented call details; redirected misrouted calls to appropriate departments; supported providers by explaining claims coverage, premiums, copays, and other payment details where applicable.
Customer Service Associate at Alorica Teleservices
November 1, 2020 - May 31, 2021Handled inbound calls with new orders, amendments, cancellations, replacements, returns, and refunds; processed payments and account adjustments; documented call details and customer concerns accurately; redirected misrouted calls to appropriate departments; supported medical providers by explaining claims coverage, premiums, copays, and other payment details.
Travel Agent at EC Travel and Tours
May 1, 2016 - September 30, 2018Planned and executed marketing strategies to generate qualified candidate leads; coordinated with local government offices to expand sourcing channels; sourced candidates via online platforms, social media, and referral programs; conducted outbound calls to screen applicants and build candidate pipelines; tracked candidate progress and guided applicants through requirements and training schedules; produced daily/weekly productivity and project reports; coordinated with internal departments regarding hiring needs, training schedules, and new candidate requirements; assisted in employee offboarding by managing communications and documentation.
Crew Member at McDonald’s Philippines
June 1, 2019 - January 31, 2020Assisted customers at food and beverage stations, taking and serving orders efficiently; coordinated large dine-in and take-out orders; marketed local store event packages and guided clients in planning and booking events; organized and managed all in-store and off-site event preparations; maintained local store marketing inventory and managed mascot costume care.
Education
Bachelor of Arts in Mass Communication at San Sebastian College - Recoletos Manila
January 1, 2012 - January 1, 2017Qualifications
Industry Experience
Professional Services, Media & Entertainment, Travel & Hospitality, Retail, Education
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