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Hi, I’m Anselmo S. Torres. I studied Aircraft Maintenance Technology and have built a solid career in technical support and customer service across global teams. I’m passionate about simplifying complex technical issues for users and delivering solutions that minimize downtime. Outside of work, I value clear communication, teamwork, and continuous learning, whether that’s staying current with new products, improving workflows, or helping colleagues troubleshoot problems. I’m excited to bring my problem-solving mindset and strong service orientation to a dynamic team.…Hi, I’m Anselmo S. Torres. I studied Aircraft Maintenance Technology and have built a solid career in technical support and customer service across global teams. I’m passionate about simplifying complex technical issues for users and delivering solutions that minimize downtime. Outside of work, I value clear communication, teamwork, and continuous learning, whether that’s staying current with new products, improving workflows, or helping colleagues troubleshoot problems. I’m excited to bring my problem-solving mindset and strong service orientation to a dynamic team.

Anselmo S. Torres

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Hi, I’m Anselmo S. Torres. I studied Aircraft Maintenance Technology and have built a solid career in technical support and customer service across global teams. I’m passionate about simplifying complex technical issues for users and delivering solutions that minimize downtime. Outside of work, I value clear communication, teamwork, and continuous learning, whether that’s staying current with new products, improving workflows, or helping colleagues troubleshoot problems. I’m excited to bring my problem-solving mindset and strong service orientation to a dynamic team.…Hi, I’m Anselmo S. Torres. I studied Aircraft Maintenance Technology and have built a solid career in technical support and customer service across global teams. I’m passionate about simplifying complex technical issues for users and delivering solutions that minimize downtime. Outside of work, I value clear communication, teamwork, and continuous learning, whether that’s staying current with new products, improving workflows, or helping colleagues troubleshoot problems. I’m excited to bring my problem-solving mindset and strong service orientation to a dynamic team.

Available to hire

Hi, I’m Anselmo S. Torres. I studied Aircraft Maintenance Technology and have built a solid career in technical support and customer service across global teams. I’m passionate about simplifying complex technical issues for users and delivering solutions that minimize downtime.

Outside of work, I value clear communication, teamwork, and continuous learning, whether that’s staying current with new products, improving workflows, or helping colleagues troubleshoot problems. I’m excited to bring my problem-solving mindset and strong service orientation to a dynamic team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Technical Support Representative at Asurion

April 1, 2025 - Present

Provided end-to-end technical assistance by diagnosing and resolving hardware, software, and system-related issues; guided users through system usage, troubleshooting steps, and best practices to improve efficiency and reduce recurring issues; delivered timely technical solutions through clear communication, ensuring minimal downtime and high user satisfaction.

Preferred Customer Associate at UPS International Inc.

April 1, 2022 - January 1, 2025

Managed customer inquiries related to international shipping, tracking, billing, and delivery issues while ensuring compliance with global logistics standards. Communicated with customers in a professional manner and focused on providing high-level, personalized support to priority or high-value customers. Handled escalated calls and collaborated with internal teams to resolve complex issues.

T-Mobile / Customer Service Representative at iQor, Philippines

September 1, 2020 - January 1, 2021

Provided multi-channel customer support via phone, email, and live chat. Addressed technical and product-related concerns efficiently to ensure a positive customer experience. Communicated accurate and consistent information regarding products, services, and company policies.