I am an experienced retail and e-commerce operations leader with 28+ years in the industry, including 22+ years in strategic retail sales and operations. I specialize in planning and executing hybrid e-commerce and dark store launches, building scalable processes, and driving P&L growth. I lead cross-functional teams, drive data-driven problem solving, and focus on training, food safety compliance, and customer experience. Currently I oversee Amazon Fresh e-commerce operations for More Retail and have delivered 32 dark store launches and 50+ supermarkets in a year with minimal delays, while improving order growth and reducing shrinkage.…

Anurag Pandey

I am an experienced retail and e-commerce operations leader with 28+ years in the industry, including 22+ years in strategic retail sales and operations. I specialize in planning and executing hybrid e-commerce and dark store launches, building scalable processes, and driving P&L growth. I lead cross-functional teams, drive data-driven problem solving, and focus on training, food safety compliance, and customer experience. Currently I oversee Amazon Fresh e-commerce operations for More Retail and have delivered 32 dark store launches and 50+ supermarkets in a year with minimal delays, while improving order growth and reducing shrinkage.…

Available to hire

I am an experienced retail and e-commerce operations leader with 28+ years in the industry, including 22+ years in strategic retail sales and operations. I specialize in planning and executing hybrid e-commerce and dark store launches, building scalable processes, and driving P&L growth. I lead cross-functional teams, drive data-driven problem solving, and focus on training, food safety compliance, and customer experience. Currently I oversee Amazon Fresh e-commerce operations for More Retail and have delivered 32 dark store launches and 50+ supermarkets in a year with minimal delays, while improving order growth and reducing shrinkage.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Circle Head - North East Region (India) for Amazon Fresh E-commerce Ops for MRPL at More Retail Pvt. Ltd. (Previously Aditya Birla Retail)
August 1, 2022 - Present
Lead Amazon Fresh e-commerce operations for the North East region; responsible for monthly order budgets, region/store level targets, slot and dark-store strategy, in-app visibility, and cross-functional coordination with Projects, IT, Supply Chain, and Product teams; ensured FSSAI norms and time-bound SnOP planning.
Operations Head - Delhi-NCR at More Retail Pvt. Ltd.
October 1, 2018 - August 31, 2022
Led offline retail operations for the Delhi-NCR area; drove top-line growth, OPEX management, process excellence, and customer service standards across stores.
Operations Controller - NCR at Spencer's Retail Ltd. (RP-SG Group)
December 1, 2016 - October 1, 2018
Managed operations across the NCR region; implemented operations excellence audits, KPI tracking (INF/ODR), and cross-functional collaboration to drive store performance and cost controls.
Hyper Manager - MGF Mall at Spencer's Retail Ltd.
December 1, 2013 - December 1, 2016
Hyper & Super store operations, merchandising oversight, and productivity improvements; led turnaround initiatives for underperforming stores.
Hyper Manager - Pacific Mall at Spencer's Retail Ltd.
March 1, 2010 - April 1, 2013
Operations and merchandising for Hyper & Super stores in the North Region; process improvements and sales enhancement.
Regional Merchandising Manager - FMCG NCR at Spencer's Retail Ltd.
March 1, 2008 - October 1, 2009
Managed merchandising for FMCG across NCR; budget and KPI management; conducted operations excellence audits.
Manager - Merchandising at Music World Entertainment Ltd. (RPG Group)
July 1, 2003 - August 1, 2005
Merchandising management for stores; merchandise planning and promotions.
Assistant Manager - Merchandising at Music World Entertainment Ltd. (RPG Group)
April 1, 2001 - July 1, 2003
Support in merchandising operations, store layouts, and promotional planning.
Executive - Merchandising at Music World Entertainment Ltd. (RPG Group)
October 1, 1999 - April 1, 2001
Merchandising execution and store-level operations.
Trainee in Sales & Marketing at HCL Infosystems Ltd.
April 1, 1997 - August 1, 1997
Sales & marketing trainee; exposure to channel operations.
Marketing Development Executive at Oasis Pharmaceuticals Ltd.
April 1, 1995 - March 1, 1997
Circle Head - North East Region (India) for Amazon Fresh E-commerce Ops at More Retail Pvt. Ltd. (MRPL)
August 1, 2022 - Present
Lead Circle Head for North East region delivering end-to-end e-commerce operations for MRPL's Amazon Fresh business, including SNOP, P&L oversight, regional demand planning, and cross-functional coordination with Projects, IT, Supply Chain, and Product teams; ensured timely launches and scalable growth.
Operations Head - Delhi-NCR at More Retail Pvt. Ltd. (MRPL)
October 1, 2018 - August 1, 2022
Responsible for Delhi-NCR operations for MRPL, including budgeted KPIs, day-to-day operations, order visibility, and performance management; implemented process improvements and led dark store initiatives.
Hyper Manager - MGF Mall Gurgaon at Spencer's Retail Ltd. (RP-SG Group)
April 1, 2013 - December 1, 2016
Managed hypermarket operations at MGF Mall Gurgaon; implemented merchandising, CRM, and promotional strategies; drove sales growth and operational efficiency.
Hyper Manager - Pacific Mall Ghaziabad at Spencer's Retail Ltd. (RP-SG Group)
March 1, 2010 - April 1, 2013
Led Hyper store operations at Pacific Mall Ghaziabad; oversaw merchandising, sales targets, and customer service initiatives; contributed to revenue growth and store profitability.
Area Manager - NCR at Spencer's Retail Ltd. (RP-SG Group)
October 1, 2009 - March 1, 2010
Directed store operations across NCR region; aligned with marketing on offers; improved store processes and customer experience.
Regional Merchandising Manager - FMCG NCR at Spencer's Retail Ltd. (RP-SG Group)
March 1, 2008 - October 1, 2009
Led regional merchandising for FMCG in NCR; optimized product flows, store layouts, and promotional activities.
Regional Manager - Northern Region at EMI Music India (Virgin Records India)
August 1, 2005 - July 1, 2007
Managed regional operations and sales teams for Northern Region; contributed to growth in music retail and distribution channels.
Area Manager - Northern Region at EMI Music India (Virgin Records India)
January 1, 2005 - July 1, 2007
Led area-level operations and retail partnerships for Northern Region; drove sales performance and channel expansion.
Executive - Merchandising at Music World Entertainment Ltd (an RPG Group company)
October 1, 1999 - August 1, 2005
Managed merchandising for Music World stores; supported promotions and stock management.
Circle Head - North East Region (India) for Amazon Fresh E-commerce Ops at More Retail Pvt. Ltd.
October 1, 2018 - Present
Leading the North East region's Amazon Fresh e-commerce operations for MRPL, focusing on budget attainment, regional and store-level performance, day-to-day coordination with Projects, IT, Supply Chain and Product teams, and ensuring time-bound execution of dark store launches with FSSAI compliance.
Hyper Manager - MGF Mall Gurgaon at Spencer's Retail Ltd.
April 1, 2013 - December 1, 2016
Hyper market operations management at MGF Mall Gurgaon; drove sales, customer service, and merchandising; led turnaround plans for underperforming stores.
Hyper Manager - Pacific Mall Ghaziabad at Spencer's Retail Ltd.
March 1, 2010 - April 1, 2013
Hypermarket operations at Pacific Mall Ghaziabad; optimized store operations, inventory, and revenue growth; implemented performance metrics and audits.
Area Manager - NCR at Spencer's Retail Ltd.
October 1, 2009 - March 1, 2010
Oversee multiple stores in the NCR area, driving sales, merchandising alignment, and local promotions; ensured service standards.
Manager - Merchandising/Marketing at Music World Entertainment Ltd (RPG Group)
October 1, 1999 - August 1, 2005
Managed merchandising and marketing activities for 20+ stores in Delhi-NCR; coordinated with vendors, promotions, and in-store campaigns.
Circle Head - North East Region (India) for Amazon Fresh E-commerce Ops for MRPL at More Retail Pvt. Ltd.
August 1, 2022 - Present
Leading end-to-end Amazon Fresh e-commerce operations across the North East region, driving growth and optimizing operations for MRPL's online platforms.
Operations Controller - NCR at Spencer's Retail Ltd. (A RP-SG Group)
December 1, 2016 - October 1, 2018
Managed operations & merchandising KPIs across NCR, driving process audits and efficiency.
Hyper Manager - MGF Mall Gurgaon at Spencer's Retail Ltd. (A RP-SG Group)
April 1, 2013 - December 1, 2016
Hypermarket operations management, merchandising, and revenue growth initiatives.
Hyper Manager - Pacific Mall Ghaziabad at Spencer's Retail Ltd. (A RP-SG Group)
March 1, 2010 - April 1, 2013
Hypermarket operations and store-level performance optimization.
Area Manager - NCR at Spencer's Retail Ltd. (A RP-SG Group)
October 1, 2009 - March 1, 2010
Area management in NCR region focusing on sales and operations.
Regional Merchandising Manager - FMCG NCR at Spencer's Retail Ltd. (A RP-SG Group)
March 1, 2008 - October 1, 2009
Merchandising leadership across NCR, with focus on category management and store layouts.
Regional Manager - Northern Region at EMI Music India (Virgin Records India)
August 1, 2007 - April 1, 2008
Regional management in Northern Region overseeing distribution and promotions
Trainee in Sales & Marketing at HCL Infosystems Ltd.
November 1, 1998 - August 1, 1999
Trainee in Sales & Marketing
Executive at Biotech International Ltd.
April 1, 1997 - August 1, 1997
Executive - Marketing/Business development

Education

Post Graduate Diploma in Management at AIMA-CME
January 11, 2030 - January 1, 1999
Advanced Post Graduate Diploma in Computers & Systems Management at UPTRON - ACL (A Govt. Undertaking)
January 11, 2030 - January 1, 1994
B.A at Delhi University
January 11, 2030 - January 1, 1992
Post Graduate Diploma in Management (Marketing) at AIMA-CME
January 11, 2030 - January 1, 1999
Advanced Post Graduate Diploma in Computers & Systems Management at UPTRON - ACL
January 11, 2030 - January 1, 1994
Bachelor of Arts (B.A.) at Delhi University
January 11, 2030 - January 1, 1992
Post Graduate Diploma in Management (Marketing) at AIMA-CME
January 11, 2030 - January 1, 1999
Advanced Post Graduate Diploma in Computers & Systems Management at UPTRON - ACL
January 11, 2030 - January 1, 1994
Bachelor of Arts at Delhi University
January 11, 2030 - January 1, 1992
Post Graduate Diploma in Management (Marketing) at AIMA-CME
January 1, 1999 - January 1, 1999
Advanced Post Graduate Diploma in Computers & Systems Management at UPTRON - ACL
January 1, 1994 - January 1, 1994
Bachelor of Arts at University of Delhi
January 1, 1992 - January 1, 1992

Qualifications

Post Graduate Diploma in Management (Marketing)
January 11, 2030 - January 1, 1999
Advanced Post Graduate Diploma in Computers & Systems Management
January 11, 2030 - January 1, 1994
Bachelor of Arts (B.A.)
January 11, 2030 - January 1, 1992
Post Graduate Diploma in Management (Marketing)
January 11, 2030 - January 7, 2026
Advanced Post Graduate Diploma in Computers & Systems Management
January 11, 2030 - January 7, 2026
Bachelor of Arts
January 11, 2030 - January 7, 2026

Industry Experience

Retail, Wholesale & Distribution, Transportation & Logistics, Software & Internet, Professional Services, Media & Entertainment, Other

Skills

Experience Level