Quality Analyst at Stratton Studios

Conducted game testing sessions to identify bugs, gameplay issues, and usability concerns. Documented findings using internal bug-tracking and reporting tools. Created daily handoff notes and end-of-day reports summarizing test progress, blockers, and pending tasks. Coordinated with testers and team leads to ensure smooth shift transitions and continuous test coverage. Communicated real-time observations and urgent issues via Slack, Jira, and internal channels. Ensured compliance with testing standards, confidentiality requirements, and workflow protocols. Followed test cases and provided feedback on new features and builds.

IT Support Specialist at Vintel Med Enterprises

Monitored and maintained system and network protocols, resolving connectivity and configuration issues. Designed and deployed a custom internal web platform for sales and reporting, improving efficiency and accuracy. Collaborated directly with the CEO to align system features with business goals. Implemented system configuration, automation, and security best practices to support daily operations. Provided Tier 1–2 support for CRM, POS, and internal systems, ensuring minimal downtime. Trained staff on system usage and troubleshooting.

Configuration Analyst at Willis Towers Watson

Validated, formatted, and configured complex client datasets within applications. Ensured data integrity, accuracy, and security during system uploads. Delivered reports and system configuration updates under deadlines. Researched, collecting, and organizing data using Excel and proprietary software.