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I enjoy combining creativity, organization, and consistency, and I work well both individually and in a team with diverse backgrounds. Over the last few years I worked in fast-paced environments with constantly changing priorities. I also run the byArnika profile and an online store featuring my own and commissioned paintings. I value clear communication, careful attention to detail, and delivering a high-quality customer experience while improving processes and reducing risk.…I enjoy combining creativity, organization, and consistency, and I work well both individually and in a team with diverse backgrounds. Over the last few years I worked in fast-paced environments with constantly changing priorities. I also run the byArnika profile and an online store featuring my own and commissioned paintings. I value clear communication, careful attention to detail, and delivering a high-quality customer experience while improving processes and reducing risk.

Arn,ika Polaska

Interior Designer, UX Designer, Graphic Designer, +1

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I enjoy combining creativity, organization, and consistency, and I work well both individually and in a team with diverse backgrounds. Over the last few years I worked in fast-paced environments with constantly changing priorities. I also run the byArnika profile and an online store featuring my own and commissioned paintings. I value clear communication, careful attention to detail, and delivering a high-quality customer experience while improving processes and reducing risk.…I enjoy combining creativity, organization, and consistency, and I work well both individually and in a team with diverse backgrounds. Over the last few years I worked in fast-paced environments with constantly changing priorities. I also run the byArnika profile and an online store featuring my own and commissioned paintings. I value clear communication, careful attention to detail, and delivering a high-quality customer experience while improving processes and reducing risk.

Available to hire

I enjoy combining creativity, organization, and consistency, and I work well both individually and in a team with diverse backgrounds. Over the last few years I worked in fast-paced environments with constantly changing priorities.

I also run the byArnika profile and an online store featuring my own and commissioned paintings. I value clear communication, careful attention to detail, and delivering a high-quality customer experience while improving processes and reducing risk.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Polish

Fluent

English

Advanced

Spanish; Castilian

Advanced

Portuguese

Beginner

Work Experience

Guest & Partner Customer Service Specialist at Booking.com

January 1, 2019 - December 31, 2019

Delivered high-quality customer service to global guests and accommodation partners via phone, email, and live chat. Managed cases related to refunds, payments, cancellations, relocations, discounts, and policy enforcement with empathy and precision. Ensured compliance with company procedures while maintaining a customer-first mindset. Supported continuous improvement by providing feedback on process efficiency and customer pain points.

Amazon Investigation Specialist at Amazon

January 1, 2019 - January 1, 2020

Conducted detailed investigations into suspicious activities and behaviors that could pose financial or reputational risks to Amazon, its customers, or merchants. Resolved complex cases using effective written communication with buyers, sellers, and internal stakeholders. Ensured platform integrity and maintained high site quality standards through data-driven decisions and analytical accuracy. Collaborated with cross-functional teams on special assignments aimed at improving operational efficiency and risk prevention processes.

Shift Manager at O YES Massage Studio

January 1, 2017 - January 1, 2018

Supervised daily studio operations, including staff scheduling and customer appointments. Provided exceptional customer service through personalized consultations and client care. Coordinated efficiently between therapists and front-desk operations to maximize both efficiency and customer satisfaction.

Interior Designer (Intern & Freelance Designer) at Agata Meb le / Store Decorator (multiple local assignments)

January 1, 2016 - December 31, 2019

Designed and implemented store displays in alignment with company visual merchandising standards and brand identity. Optimized furniture layout to enhance traffic flow, visibility, and product presentation. Cooperated with store teams to support seasonal campaigns, new product launches, and visual updates. Also prepared architectural drawings, 3D visualizations, and design concepts for residential and commercial spaces, including materials research, client consultations, and on-site visits to ensure alignment and execution quality.

Architectural/Urban Planning Student & Assistant (Studio Operations) at Akademia Nauk / Studio environment (as listed in the resume)

January 1, 2009 - January 1, 2012