Human Resource Officer at Green Nest Inc

Prepares memos and documents for employees; handles hiring and recruitment; implements rules and policies; issues disciplinary actions; assists with employee complaints; coordinates with labor rules and policies; processes company permits; orients new hires.

Call Center Associate / Chat Support at IQOR Philippines

Outbound and inbound calls; assists residential line customers; resolves phone, WIFI, and data issues; coordinates resolutions with offshore teams; processes payments and OTP verifications.

Marketing Head / Recruitment Officer at AGLMSI Agency

Researches job descriptions; communicates with overseas employers; schedules online interviews; screens resumes; conducts online and in-person interviews; verifies documents; contacts target markets for job opportunities.

Project Associate at Genpact

Handles technical issues on equipment; direct contact with store employees/managers; documents suspicious actions; prepares weekly AHT reports; assists with new employee profiles.

Senior Sales Admin / Executive Assistant to GM at Progressive Laboratories

Manages requests from Sales Executives nationwide; handles events/meetings; books travel and accommodations; compiles weekly expense reports; supports management.

Operations Branch Manager - BIOGOLD WEST AVE. at BIOESSENCE

Prepares and approves clinic budgets; monitors staff performance; ensures sales targets; manages schedules and shift changes; leads weekly staff meetings; coordinates client bookings; implements marketing strategies.

Assistant Operations Manager at CALL MATRIX

Organizes budgets and monitors staff performance; conducts department head performance reviews; manages FTE, rosters, OT, and shift swaps; coordinates replacements and improves processes; conducts weekly department meetings.

Tele-collector (Corporate Account) at BAYANTEL

Conducts calls for past-due accounts; communicates billing issues to corporate accountants; handles billing interpretations, tax exemptions, and bill reprints; supervises a team of 4 agents.

Customer Service Representative at Smart Prepaid / Smartload / SmartBro Hotline

Contacted Smart subscriber customers for PC/internet issues; monitored base station network issues; escalated to support; processed fault tickets and provided troubleshooting.

Senior Technical Support at TFRC - Smart Communications

Processed after-sales requests and network concerns; coordinated with network partners; provisions for special features; activated new lines.

Technical Customer Service Representative at Smart BRO - Smart Communications

Conducted on-site visits to Smart Bro subscribers; troubleshooted PC and internet issues; escalated to network/support groups; managed fault tickets and endorsements.