Available to hire
I am an artist and creative who enjoys exploring various forms of expression. My journey has led me through diverse roles in the creative industry, including design, education, and client consulting. I thrive on collaboration and bringing ideas to life through visual storytelling, and I’m always eager to learn and adapt in this ever-changing landscape.
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Client Success Expert at INFUSE
January 1, 2021 - PresentOversee and monitor activities to determine health of customer relationships. Collaborate across departments to develop innovative solutions. Understand customer pain points and drive escalations by coordinating internal teams.
Bartender at Machete Beer House
December 31, 2020 - July 30, 2025Worked flexibly to cater to fluctuating coverage needs. Balanced efficiency with exceptional service to manage guests in high-volume environment. Tapped beer kegs and served draft beer, cleaned draft lines, and made recommendations.
Packaging Specialist at Modern Times Beer
December 31, 2020 - July 30, 2025Worked safely in fast-paced environment to handle packaging needs and tend to equipment. Maximized product quality by inspecting for defects. Checked products through measuring, weighing and counting samples.
Head Brewer at Fruitcraft
December 31, 2019 - July 30, 2025Collected and examined materials samples to evaluate clarity, consistency and texture for wines, ciders, kombuchas, and sodas. Connected, maintained and repaired pipes, hoses, pumps and filters. Logged instrument readings, test results and production data.
Webshop Manager / Cellarman at Mikkeller Brewing
December 31, 2018 - July 30, 2025Achieved budget and profit targets with effective expense control and promotional strategies. Purchased supplies and equipment necessary to meet forecasted customer demands. Maintained cleanliness of brewing area and equipment, assisted on brew days, packaged beer.
Retail Assistant / Bartender at Green Flash Brewing
December 31, 2018 - July 30, 2025Built rapport with individual customers, providing honest recommendations. Prepared merchandise for sales floor and tagged items with correct pricing information. Ran trivia nights and other fun events for guests, as well as lead tours.
Financial Services Advisor at Milliman, Inc.
December 31, 2015 - July 30, 2025Complied with department and company policies, procedures, and regulations. Assisted with resolution of complex customer questions and problems, escalating for assistance if needed. Revitalized clients' financial plans with forward-thinking approaches based on desired risk levels and market conditions.
Receptionist / Logistics Assistant at Genelex Co.
December 31, 2013 - July 30, 2025Routed messages, coordinated appointments and directed personnel to various departments. Communicated with carriers to confirm delivery windows and reduce shipment delays. Ordered supplies and equipment, managed office inventory. Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests.
Patient Representative at Planned Parenthood
December 31, 2011 - July 30, 2025Navigated multiple computer applications while conversing with customers. Complied with data security and confidentiality policies to safeguard customer information. Took ownership over customer concerns, following issues through to resolution. Supported patient service needs by coordinating efficient referrals for additional resources.
Client Success Expert at INFUSE
December 31, 2025 - July 30, 2025Oversee and monitor activities to determine health of customer relationships. Collaborate across departments to develop innovative solutions. Understand customer pain points and drive escalations by coordinating internal teams.
Bartender at Machete Beer House
December 31, 2020 - July 30, 2025Worked flexibly to cater to fluctuating coverage needs. Balanced efficiency with exceptional service to manage guests in high-volume environment. Tapped beer kegs and served draft beer, cleaned draft lines, and made recommendations.
Packaging Specialist at Modern Times Beer
December 31, 2020 - July 30, 2025Worked safely in fast-paced environment to handle packaging needs and tend to equipment. Maximized product quality by inspecting for defects. Checked products through measuring, weighing and counting samples.
Head Brewer at Fruitcraft
December 31, 2019 - July 30, 2025Collected and examined materials samples to evaluate clarity, consistency and texture for wines, ciders, kombuchas, and sodas. Connected, maintained and repaired pipes, hoses, pumps and filters. Logged instrument readings, test results and production data.
Webshop Manager / Cellarman at Mikkeller Brewing
December 31, 2018 - July 30, 2025Achieved budget and profit targets with effective expense control and promotional strategies. Purchased supplies and equipment necessary to meet forecasted customer demands. Maintained cleanliness of brewing area and equipment, assisted on brew days, packaged beer.
Retail Assistant / Bartender at Green Flash Brewing
December 31, 2018 - July 30, 2025Built rapport with individual customers, providing honest recommendations. Prepared merchandise for sales floor and tagged items with correct pricing information. Ran trivia nights and other fun events for guests, as well as lead tours.
Financial Services Advisor at Milliman, Inc.
December 31, 2015 - July 30, 2025Complied with department and company policies, procedures, and regulations. Assisted with resolution of complex customer questions and problems, escalating for assistance if needed. Revitalized clients' financial plans with forward-thinking approaches based on desired risk levels and market conditions.
Receptionist / Logistics Assistant at Genelex Co.
December 31, 2013 - July 30, 2025Routed messages, coordinated appointments and directed personnel to various departments. Communicated with carriers to confirm delivery windows and reduce shipment delays. Ordered supplies and equipment, managed office inventory. Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests.
Patient Representative at Planned Parenthood
December 31, 2011 - July 30, 2025Navigated multiple computer applications while conversing with customers. Complied with data security and confidentiality policies to safeguard customer information. Took ownership over customer concerns, following issues through to resolution. Supported patient service needs by coordinating efficient referrals for additional resources.
Client Success Expert at Infuse
January 1, 2022 - PresentDelivered personalized onboarding and support to ensure client success and engagement with our products. I focused on building strong client relationships and collaborating cross-functionally to address needs and improve user experience.
Bartender at Machete Beer House
January 1, 2017 - December 31, 2018Provided exceptional customer service and catered to a diverse clientele while managing bar operations efficiently and collaboratively with teammates.
Packaging Specialist at Machete Beer
January 1, 2019 - December 31, 2020Assisted in the packaging process and ensured quality control, contributing to a smooth workflow and timely production schedules.
Education
Associate of the Arts at Isothermal Community College
January 1, 2023 - December 31, 2024Associate of the Arts at Isothermal Community College
January 1, 2023 - December 31, 2024Qualifications
Industry Experience
Consumer Goods, Financial Services, Healthcare, Retail, Transportation & Logistics, Travel & Hospitality
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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