Anastasiia Astapova
I’m Anastasiia Astapova, a customer support and operations specialist with strong technical support, account-related issue resolution, and e-commerce/digital service experience.
About
I’m Anastasiia Astapova, a customer support and operations specialist with strong technical support, account-related issue resolution, and e-commerce/digital service experience. In my recent role in Lisbon, I supported high-priority users, handled escalations, and maintained consistently high customer satisfaction and response accuracy while communicating solutions clearly and practically.
Alongside support work, I’ve also built experience in sales operations (order processing, inventory coordination, and store content updates) and SEO (keyword research, on-page improvements, and performance monitoring with Google Search Console). I’m a fast learner who stays calm under pressure and focuses on details, and I bring a sports background too—holding degrees in sports science and coaching/powerlifting experience that strengthens my discipline and communication.
- 5 years' experience
- Joined October 2026
Languages
- EnglishAdvanced
- PortugueseAdvanced
- GeorgianBeginner
- UkrainianFluent
- RussianFluent
Industry experience
- Retail
- Software & Internet
- Education
- Media & Entertainment
- Other
- Professional Services
Work experience· 6 roles
Supported high-priority users with technical and account-related issues, including account security and platform visibility. Resolved escalated and sensitive customer cases while maintaining 95%+ customer satisfaction. Explained platform policies and available solutions clearly, reviewed recurring account issues and performance indicators, and shared feedback with internal teams. Consistently maintained 98%+ response accuracy while meeting quality and efficiency targets.
Assisted customers with product selection and purchasing questions. Coordinated online orders, inventory updates, and shipping documentation for domestic and international deliveries. Updated online store content and product layouts to keep information accurate and up to date. Helped organize professional training courses, including participant registration, venue preparation, and administrative tasks.
Assisted the head coach in planning and conducting powerlifting training sessions. Helped athletes develop proper lifting technique, strength, and physical conditioning. Supported athletes during competition preparation and assisted with on-site tasks at powerlifting competitions. Helped supervise training sessions and promoted safe equipment use.
Education· 6
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