I am a detail-oriented training and operations professional with over three years of experience at PeopleCert. I thrive on creating structured workflows and improving team performance through innovative solutions. My passion lies in developing people and processes that lead to success. I constantly seek to enhance operational efficiency through AI readiness and strategic coordination. My objective is to further enhance my skills while contributing to impactful projects. In my past roles, I have not only managed teams but also facilitated learning experiences and coaching sessions that aim for high user satisfaction. I enjoy fostering an environment where continuous improvement is part of the culture, and I'm always eager to embrace new challenges that come with evolving technology in the operations sector.

Aspasia Thalea Mitsi

I am a detail-oriented training and operations professional with over three years of experience at PeopleCert. I thrive on creating structured workflows and improving team performance through innovative solutions. My passion lies in developing people and processes that lead to success. I constantly seek to enhance operational efficiency through AI readiness and strategic coordination. My objective is to further enhance my skills while contributing to impactful projects. In my past roles, I have not only managed teams but also facilitated learning experiences and coaching sessions that aim for high user satisfaction. I enjoy fostering an environment where continuous improvement is part of the culture, and I'm always eager to embrace new challenges that come with evolving technology in the operations sector.

Available to hire

I am a detail-oriented training and operations professional with over three years of experience at PeopleCert. I thrive on creating structured workflows and improving team performance through innovative solutions. My passion lies in developing people and processes that lead to success. I constantly seek to enhance operational efficiency through AI readiness and strategic coordination. My objective is to further enhance my skills while contributing to impactful projects.

In my past roles, I have not only managed teams but also facilitated learning experiences and coaching sessions that aim for high user satisfaction. I enjoy fostering an environment where continuous improvement is part of the culture, and I’m always eager to embrace new challenges that come with evolving technology in the operations sector.

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Work Experience

Operations Trainer at PeopleCert
November 1, 2024 - Present
Focused on enhancing the training process and user experience for existing and new users across multiple regions. Developed new training materials and user guides to support both remote and in-person teams, ensuring consistency and quality across all platforms.
Customer Service Agent at PeopleCert
May 1, 2022 - September 1, 2022
Supported global candidates via phone, email, and chat. Handled inquiries and resolved issues efficiently while maintaining high satisfaction rates. Logged and managed cases using Microsoft Dynamics 365 and internal platforms.
Store and Office Manager at Dendroomi / Repsol (Geotec SPA)
October 1, 2016 - October 1, 2018
Managed all day-to-day operations, including customer service, inventory, and sales while simultaneously supporting various projects through streamlined coordination.

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