Available to hire
I’m a dynamic technical writer with over 15 years of experience crafting clear, compliant documentation across energy, government, and other sectors. I excel at translating complex information into accessible materials for executive stakeholders and end users, helping teams improve comprehension, compliance, and engagement. I collaborate with cross-functional teams to design and optimize documentation processes, knowledge bases, and learning resources that support organizational goals.
I have extensive experience creating user guides, training materials, and knowledge bases, as well as developing administrator guides and e-learning content. I enjoy simplifying complex concepts, aligning content with audience needs, and delivering practical, well-structured documentation that drives adoption and compliance.
Experience Level
Language
English
Fluent
Work Experience
On-call Contract Technical Writer and SharePoint Consultant at FortisBC (Gas)
October 1, 2015 - PresentDesigned and managed the SharePoint knowledge base and document libraries for the Field Operations Process Support (including SAP, GIS, SharePoint, etc.).
Contract Senior Technical Writer at BC Lottery Corporation
December 1, 2025 - February 1, 2026Reviewed and conducted a content gap analysis on CyberArk end-user guides and training materials provided by the implementation contractor. Developed new materials to address identified gaps. Created a SharePoint-based knowledge base with logical organization, efficient navigation, and interactive content.
Senor Technical Writer at FortisBC (Electric)
November 1, 2024 - December 1, 2025Collaborated with the Reliability and Compliance department to document diverse Critical Infrastructure Protection (CIP) programs, including the Vulnerability Assessment program, defining processes for conducting vulnerability assessments on FortisBC's BES Cyber Systems along with related access control and monitoring systems.
Contract Senior Technical Writer at BC Liquor Distribution Board
November 1, 2022 - October 1, 2025Revamped Microsoft 365 online courses from a third-party vendor to tailor them to the needs of various target audiences. Authored user guides for system implementation projects including HR Employee Self Service, Modern Workplace, Vendor Portal, Windows 365, ServiceNow, Cloud PC Enterprise, Product Information Management and Personnel Payroll Integrated Information Management System.
Faller Certification Standards Writer at WorkSafeBC
November 1, 2023 - December 1, 2025As part-time standards writer, reviewed the Occupational Health and Safety (OHS) regulation and guidelines, researched and collaborated with OHS and tree faller industry subject matter experts to create the tree faller standard to support the certification requirements in BC.
Senior Technical Writer | Business Analyst at First Nations Health Authority
October 1, 2021 - August 1, 2023Worked with project teams to document various information technology projects, policies and strategic priorities. Created user guides for the new Microsoft OnePlan and Dynamics implementation based on test scripts, workflow diagrams, and requirement documents. Developed administrator guides for the ServiceNow implementation.
Senior Technical Writer at Insurance Corporation of BC (ICBC)
June 1, 2020 - October 1, 2021Evaluated BRD outlining high-level changes in processes and policies, and developed new and revised policies and procedures for both external brokers and internal staff at ICBC.
Senior Technical Writer at Save-On-Foods
December 1, 2019 - June 1, 2020Analyzed source materials and collaborated with subject matter experts to craft standard operating procedures across diverse store departments.
Knowledge Management Consultant at Aurora Larssen Projects (ALPS)
September 1, 2019 - June 1, 2020Gathered requirements from operations and engineering stakeholders, designed and created a knowledge base for the construction, maintenance and operation of greenhouses.
Senior Technical Writer at NTT Data Services
November 1, 2019 - July 1, 2020Reviewed, analyzed, and meticulously revised support articles for the Clinical Service Desk.
Senior Technical Writer at DP World Canada
September 1, 2019 - December 1, 2019Assessed source materials from the Navis N4 Implementation Project for the Prince Rupert terminal, created comprehensive workflow and data flow diagrams, a functional design document, and a technical architecture document.
Technical Writer at Kierton Inc.
February 1, 2019 - June 1, 2019Created the operator’s manual, installation manual and maintenance and cleaning guide for the flagship product T-ZERO.
Part-time Instructor at Simon Fraser University
June 1, 2012 - May 1, 2019Facilitated the Concepts and Practice of Technical Communication course, mentoring students through the document organization stages from outline through development and delivery.
Contract Technical Writer at BC Hydro
November 1, 2018 - November 1, 2019Reviewed technical specifications prepared by the Site C Project's Balance of Plant engineering team, identifying and remedying issues to ensure adherence and consistency with the project scope.
Contract Technical Writer and Learning Management System Consultant at BC Forest Safety Council
October 1, 2017 - July 1, 2019Developed foundational courses promoting worker safety across the Forest, Wildfire Service, and Oil and Gas industries in BC. Managed Moodle/Totara-based online eLearning courses and created an authoring guide for the LMS.
Contract Technical Writer at Copperleaf Technologies Inc.
September 1, 2018 - March 1, 2019Partnered with subject matter experts to document essential software implementation and development concepts; transformed concepts into learning outcomes and supporting materials.
Knowledge Management Consultant (Contract) at Kal Tire
July 1, 2018 - December 1, 2018Gathered requirements from stakeholders to design a knowledge base solution; populated the knowledge base with updated content.
Contract Technical Writer at Intrahealth Canada Limited
July 1, 2018 - December 1, 2018Reviewed, edited, rewrote, and transitioned support procedures to the Freshdesk knowledge base implementation.
Contract Technical Writer at Hyperlight Systems Inc.
May 1, 2018 - July 1, 2018Crafted the service level agreement document between Hyperlight and TransLink to support Hyperlight's RFID system; edited the Smart Console Deployment Guide.
Contract Technical Writer at BC Hydro
January 1, 2018 - April 1, 2018Evaluated and revised inventory management processes used by the Meter Shop and Meter Distribution Centre; developed new and updated work instructions, job aids, and quick reference guides for SAP-based processes.
Contract Technical Writer at IKOMED Technologies Inc. (now Stryker)
August 1, 2017 - December 1, 2017Authored the operator’s manual and technical manual for the company’s x-ray reduction solution.
Contract Technical Writer at QuadReal Property Group
February 1, 2017 - February 1, 2018Collaborated with solution architects, subject matter experts, and technical leads to create architecture documents, design documents, process flows, operations support documents, and user guides.
Contract Technical Writer at Destination British Columbia
February 1, 2017 - April 1, 2017Produced the Information Technology Policies document; provided DBC employees with clear directives based on BC OIOC’s Information Management policies.
Contract Technical Writer at Destination British Columbia
January 1, 2016 - April 1, 2016Developed a vendor-neutral data governance document for the CRM system; created a user guide, training module, and trainer guide for governance implementation.
Contract Technical Writer at BC Hydro
February 1, 2016 - April 1, 2016Reviewed and revised documentation for Contractor Safety Project; ensured alignment with BC Hydro’s communication standards.
Contract Technical Writer at BC Hydro
August 1, 2016 - September 1, 2016Edited and updated Safe Driving eLearning and Equipment Health Rating (EHR) training materials.
Contract Technical Writer at Seaspan Vancouver Shipyards
June 1, 2015 - December 1, 2015Collaborated with engineers to create and update SOPs, Safe Work Procedures, user guides, and standards documents supporting Canada’s National Shipbuilding Procurement Plan.
Contract Technical Writer at Provincial Government of British Columbia
April 1, 2015 - August 1, 2015Developed an TOGAF-based Enterprise Architecture Playbook for the Natural Resource Permitting Project, informing the business case.
Contract Technical Writer at Novadaq Technologies, Inc.
March 1, 2014 - March 1, 2015Collaborated with project engineers and software developers to update end-user and engineering manuals, integrating software and feature upgrades.
SharePoint Document Manager (Contract) at BC Hydro
February 1, 2013 - October 1, 2013Managed the SharePoint-based collaborative site used by various project teams; created site governance and document management plan; implemented metadata and version control improvements.
Contract Technical Writer and SharePoint Consultant at FortisBC (Gas)
February 1, 2011 - September 1, 2014Designed and managed the SharePoint knowledge base for the Customer Contact Centre Enhancement project; mapped processes and procedures for the Contact Centre, including payment processing, claims handling, and overdue account collections.
Technical Writer and Quality Tester at iCan Systems Inc.
February 1, 2011 - September 1, 2011Collaborated with the software development team on testing and product development; documented software products for end-users and internal processes for developers and staff.
Service Centre Operations Supervisor at KCI Medical Inc.
September 1, 2003 - October 1, 2010Documented inventory management processes for all service centres across Canada; developed a procedure manual for service centre supervisors focusing on process efficiencies with the Oracle-based dispatch and enterprise planning system.
Education
Certificate in Technical Communication at Simon Fraser University
September 1, 2008 - September 1, 2010Qualifications
Industry Experience
Energy & Utilities, Government, Education, Healthcare, Professional Services, Software & Internet
Experience Level
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