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Hi there—I'm Athena. I'm a customer-focused professional with experience in care-giving, administrative support, customer service, and digital/community engagement. I thrive on multi-channel communication and solving problems across digital platforms. I specialize in delivering compassionate support, building trust, and juggling multiple priorities while fostering inclusive environments. I'm passionate about creating positive experiences for clients and communities, and I enjoy turning challenges into clear, actionable outcomes.…Hi there—I'm Athena. I'm a customer-focused professional with experience in care-giving, administrative support, customer service, and digital/community engagement. I thrive on multi-channel communication and solving problems across digital platforms. I specialize in delivering compassionate support, building trust, and juggling multiple priorities while fostering inclusive environments. I'm passionate about creating positive experiences for clients and communities, and I enjoy turning challenges into clear, actionable outcomes.

Athena Mesec

Social Media Manager, Community Manager, Project Manager, +7

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Hi there—I'm Athena. I'm a customer-focused professional with experience in care-giving, administrative support, customer service, and digital/community engagement. I thrive on multi-channel communication and solving problems across digital platforms. I specialize in delivering compassionate support, building trust, and juggling multiple priorities while fostering inclusive environments. I'm passionate about creating positive experiences for clients and communities, and I enjoy turning challenges into clear, actionable outcomes.…Hi there—I'm Athena. I'm a customer-focused professional with experience in care-giving, administrative support, customer service, and digital/community engagement. I thrive on multi-channel communication and solving problems across digital platforms. I specialize in delivering compassionate support, building trust, and juggling multiple priorities while fostering inclusive environments. I'm passionate about creating positive experiences for clients and communities, and I enjoy turning challenges into clear, actionable outcomes.

Available to hire

Hi there—I’m Athena. I’m a customer-focused professional with experience in care-giving, administrative support, customer service, and digital/community engagement. I thrive on multi-channel communication and solving problems across digital platforms.

I specialize in delivering compassionate support, building trust, and juggling multiple priorities while fostering inclusive environments. I’m passionate about creating positive experiences for clients and communities, and I enjoy turning challenges into clear, actionable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Caregiver at Private Client

June 1, 2018 - June 1, 2018

Orchestrated and fulfilled household responsibilities, such as meal planning & upkeep, creating pleasant living. Facilitated personal care routines including bathing, grooming & dressing, promoting and preserving the client's physical well-being. Provided emotional companionship, boosting the client's overall mental well-being, and compassionate care, supporting daily living activities. Coordinated schedules and medical appointments while maintaining communication with health care providers. Delivered care with empathy and professionalism, adapting methods to the client's preferences. Maintained meticulous records and organized routines to ensure safety and comfort.

Administrative Assistant - Volunteer at The Fun Guy

July 1, 2009 - July 1, 2009

Demonstrated comprehensive management skills by efficiently handling a variety of responsibilities, such as processing orders and organizing vital client and employee data. Successfully executed field assignments, including equipment setup and monitoring at events, upholding and enforcing safety guidelines to ensure the safe utilization of products. Managed daily administrative operations, including phones, scheduling, data entry, and maintaining office organization, handling sensitive information with utmost confidentiality while maintaining data integrity at all times.

Customer Service Representative at Qualfon

October 1, 2013 - October 1, 2013

Improved operational efficiency through maintenance of customer accounts and proficient management of data entry tasks. Provided customer support via phone and digital tickets, resolving inquiries across billing, orders, account updates, and processing refunds or store credits. Coordinated with shipping carriers to resolve delivery inquiries. Built rapport with customers through active listening, empathy, and personalized interactions. Assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online. Maintained detailed records of all customer interactions in the CRM system for future reference and analysis.

Chatdesk Expert - 1099 at Chatdesk

October 1, 2023 - October 1, 2023

Accurately provided customer support via level 1 helpdesk tickets, resolving inquiries across billing, orders, refunds, adjustments, and account updates. Entered accurate records, or corrected information, using CRM and ticketing systems to ensure smooth follow-up, customer satisfaction, and fast issue resolution. Collaborated with cross-functional teams to escalate complex issues for timely resolution. Maintained current product knowledge, pricing plans, promotions, and company policies. Participated in regular team meetings to discuss updates and opportunities for improvement.

Community Manager & Social Media Coordinator at Volunteer

January 1, 2018 - December 31, 2022

•Monitored online conversations and responded promptly to inquiries, comments, and complaints from community members. •Moderated online forums or discussion boards ensuring a positive environment that encourages constructive dialogue among users. •Fostered a sense of belonging within the community by recognizing member achievements or contributions publicly. •Managed crisis situations by addressing concerns promptly, transparently, and empathetically. •Drove user-generated content creation through contests, challenges, or campaigns that encouraged participation. •Developed and executed user feedback surveys for enhancing the community experience. •Managed social media presence for multiple online communities. •Organized recruitment campaigns and onboarding for new members. •Developed transferable skills in digital communication and community management.