I am a dedicated professional with over six years of experience in customer experience and social media operations, particularly in the fintech and e-commerce sectors. My journey has allowed me to develop a robust skill set in Trust & Safety, where I tackle sensitive user issues and maintain brand trust across various regulated environments. Through my work, I have collaborated with international stakeholders and focused on ensuring user satisfaction. In my current role, I specialize in social media moderation and customer support, utilizing tools like Salesforce and Sprinklr. I take pride in my ability to improve user interactions and satisfaction on public platforms while training upcoming professionals in my field. I am passionate about creating safe online communities and enhancing customer experiences on a global scale.

Atif Hasan Khan

I am a dedicated professional with over six years of experience in customer experience and social media operations, particularly in the fintech and e-commerce sectors. My journey has allowed me to develop a robust skill set in Trust & Safety, where I tackle sensitive user issues and maintain brand trust across various regulated environments. Through my work, I have collaborated with international stakeholders and focused on ensuring user satisfaction. In my current role, I specialize in social media moderation and customer support, utilizing tools like Salesforce and Sprinklr. I take pride in my ability to improve user interactions and satisfaction on public platforms while training upcoming professionals in my field. I am passionate about creating safe online communities and enhancing customer experiences on a global scale.

Available to hire

I am a dedicated professional with over six years of experience in customer experience and social media operations, particularly in the fintech and e-commerce sectors. My journey has allowed me to develop a robust skill set in Trust & Safety, where I tackle sensitive user issues and maintain brand trust across various regulated environments. Through my work, I have collaborated with international stakeholders and focused on ensuring user satisfaction.

In my current role, I specialize in social media moderation and customer support, utilizing tools like Salesforce and Sprinklr. I take pride in my ability to improve user interactions and satisfaction on public platforms while training upcoming professionals in my field. I am passionate about creating safe online communities and enhancing customer experiences on a global scale.

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Language

English
Fluent
German
Beginner
Urdu
Fluent

Work Experience

Social Media Specialist (Moderation + Support) at Revolut Technologies India Pvt. Ltd.
September 1, 2022 - June 1, 2025
Delivered Trust & Safety support by addressing high-risk, sensitive, and escalated user issues on public platforms. Partnered with global communications and social teams to ensure consistent messaging across international markets. Responded to journalist and media enquiries via social channels, maintaining a compliant public brand image. Supported retail and business customers through direct messaging, resolving account and product-related issues efficiently.
SME/ Process Associate at Amazon Development Centre India Pvt. Ltd.
August 1, 2019 - August 1, 2022
Delivered high-quality customer support in a high-volume contact environment, handling 40+ interactions daily. Resolved complex customer issues by applying policy knowledge, critical thinking, and strong communication skills. Took ownership of escalated cases, ensuring timely resolution and customer satisfaction. Supported internal teams through training and mentoring of new hires, contributing to team performance and consistency.

Education

Bachelor of Science at Osmania University
July 1, 2013 - March 31, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Retail, Media & Entertainment, Professional Services